Facet

Technology Operations Support Analyst

United States

Sponsorship not specified$90k-$110kDetected 2 days ago

CybersecuritySOC OperationsProject ManagementJiraLeadershipWriting

About the role

By removing asset minimums, we provide holistic planning that goes far beyond investments to address every way money impacts life.
This model allows Facet to integrate advice into our members' entire financial picture-all for an affordable, flat membership fee.
Our commitment to innovation and member success has earned national recognition, including being ranked the #1 Best Financial Advisory Firm 2025 by USA TODAY and named to Newsweek's list of America's Top Financial Advisory Firms 2025.

End-User & Platform Support: Provide exceptional, white-glove service for resolving end-user computing and customer platform issues.
Identity & Access Automation: Coordinate and provide comprehensive support for all aspects of user provisioning and deprovisioning, actively seeking opportunities to automate access lifecycles.
Support the implementation and operationalization of threat event monitoring and response capabilities.
Endpoint & Fleet Management: Provide seamless software deployment support.
Coordinate the identification and resolution of security vulnerabilities and manage end-to-end system patching across our device fleet.
Partner across the organization-from end-users to engineering leadership-to coordinate vulnerability patching, implement threat response capabilities, and steer critical vendor relationships.
Coordinate and provide comprehensive support for all aspects of user provisioning and deprovisioning, actively seeking opportunities to automate access lifecycles.
Provide seamless software deployment support.
Demonstrated experience providing level 1 or level 2 helpdesk support services with a focus on empathy, organization, and efficient resolution.
We are always looking to improve on building the best place for employees.

Scripting & Automation: Beginner to intermediate scripting or software development experience (in any language) to help eliminate operational drag.
1-3 years of experience operating as a helpdesk or security operations analyst, with a foundational understanding of triage, remediation, and escalation protocols.
Familiarity with the basic operations, administration, and troubleshooting of Windows, MacOS, or ChromeOS environments.
Experience with supporting and troubleshooting enterprise platforms such as Jira, ServiceNow, and Salesforce.

SaaS Administration: Hands-on experience working with and administering core enterprise SaaS tools including Google Workspace, AzureAD, Slack, and Zoom.
Platform Support: Experience with supporting and troubleshooting enterprise platforms such as Jira, ServiceNow, and Salesforce.
Security Tooling: Experience operating, tuning, or deploying security technology stacks and threat monitoring solutions.
Technical Writing: Playbook and/or knowledge-based technical writing experience to help scale self-service IT operations.
Project Lifecycles: Solid understanding of change management and/or project management lifecycles.
Recommendations were collected via an independent survey among over 30,000 individuals. self-recommendations were prohibited, and no compensation was provided for the ranking.
Facet has been Accredited with the Better Business Bureau® since June 2025, and as of February 2026 holds an A+ BBB Rating.
This Accreditation does not imply BBB approval or endorsement.

$90,000-$110,000 annual salary + bonus determined by the experience, knowledge, skills, and abilities of the applicant - Please note, our salary ranges are based on current market data.
Continuous Learning (and Hacking): Stay curious, acquire new domain knowledge, evaluate new technologies, and maybe even learn to hack something to better defend our infrastructure.

Monitor critical security tooling.
Review, respond to, and escalate appropriate security events to protect our client and company data.
Should you feel strongly that we are not in line, we highly recommend you to reach out and let us know.

This listing is sourced directly from Facet's careers page and normalized into a canonical job model.