Scout Motors
Staff Technical Product Manager-Workshop Operations
United States · Staff+
Sponsorship not specifiedDetected 17 hours ago
AlgorithmsRESTProduct StrategyAgileProblem Solving
About the role
- One that forged the path for future generations of rugged SUVs and trucks and will do so once again.
- But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work.
- Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation.
Responsibilities
- Define and Lead Strategy
- Define and drive early-stage definition and execution of appointment management ahead of Start of Operations, including standing up new integrations, workflows, and operating models where no prior baseline exists.
- Navigate high levels of ambiguity inherent to 0-1 product development, making informed tradeoffs while requirements, partners, and operational constraints evolve.
- Support operational scalability as Scout's retail footprint grows, and Scout Workshop processes mature.
- Lead Product Development
- Lead end-to-end product development for appointment scheduling, management and real-time service tracking capabilities, from initial discovery through delivery and continuous improvement.
- Partner directly with external partners and providers to:
- Collaborate with Technical Service, Retail Operations, and IT stakeholders to:
- Support secure data exchange requirements between vehicle telemetry systems and scheduling databases.
- Oversee the design, development, and troubleshooting of Scout internal digital products.
Skills
- Integrate booking constraints, technician availability, bay capacities, parts readiness, and customer preferences with internal platforms.
- Ensure smooth data migration, synchronization, and data integrity across all integrated systems.
Benefits
- Own the product vision, strategy, and roadmap for digital workshop operations platforms, centered on appointment management and internal Scout service systems.
Company info
- Enable seamless digital workflows for service specialists, technicians, mobile service, and retail customers.
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This listing is sourced directly from Scout Motors's careers page and normalized into a canonical job model.