Five9
Senior Product Marketing Manager - Agent Empowerment
United States (Remote) · Senior
Sponsorship not specified$124k-$230kDetected 21 days ago
LLMsAgentic AIProduct StrategySalesCustomer SuccessLeadershipCollaborationMentoringPublic Speaking
About the role
- Join us in bringing joy to customer experience.
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
- For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.
Responsibilities
- Positioning & Messaging: Develop clear, compelling messaging that differentiates the Five9 agent empowerment solutions - Agent Assist, Summaries, Transcription, AI Knowledge, and AI Agents for customer self-service - across target personas, including contact center, CX, and operations leaders.
- Product Launches & GTM: Own go-to-market strategy for agent empowerment products, including positioning, messaging, launch planning, use cases, customer stories, sales enablement, and adoption strategies.
- Sales & Customer Enablement: Partner with sales, solutions consulting, and customer success teams to create impactful narratives, collateral, and training that drive acquisition, conversion, and expansion.
- Sales & Marketing Assets: Create high-impact customer- and sales-facing content, including presentations, videos, webinars, product overviews, and enablement tools.
- Campaign & Content Collaboration: Work closely with demand generation and brand teams to support integrated marketing campaigns, website content, and thought leadership focused on agent empowerment.
- Develop clear, compelling messaging that differentiates the Five9 agent empowerment solutions - Agent Assist, Summaries, Transcription, AI Knowledge, and AI Agents for customer self-service - across target personas, including contact center, CX, and operations leaders.
- Own go-to-market strategy for agent empowerment products, including positioning, messaging, launch planning, use cases, customer stories, sales enablement, and adoption strategies.
- Partner with sales, solutions consulting, and customer success teams to create impactful narratives, collateral, and training that drive acquisition, conversion, and expansion.
- Work closely with demand generation and brand teams to support integrated marketing campaigns, website content, and thought leadership focused on agent empowerment.
Requirements
- 5+ years of product marketing (or equivalent) experience, with demonstrated success in CX, CCaaS, agent assist, AI co-pilot, or knowledge management solutions
- Proven ability to work cross-functionally with product, sales, and marketing teams
Nice to have
- Bachelor's degree in Business, Marketing, or a related field
Skills
- Five9 AI Knowledge - Contextual, AI-driven answers and recommendations delivered to live and virtual agents at the moment of need
Compensation
- Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.
Benefits
- Collaborate with product management to deeply understand product vision and roadmap, bringing market and customer insights to influence future innovation.
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.