HEI Hotels and Resorts

HEI Hotels and Resorts

Front Desk Agent

The Liberty Hotel - Boston, MA

Sponsorship not specifiedDetected 22 days ago
ResearchCommunication

About the role

  • Greet customers immediately with a friendly and sincere welcome.
  • Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Responsibilities

  • Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
  • Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.
  • Perform any other job-related duties as assigned.
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.

Requirements

  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Nice to have

  • Hotel experience preferred.

Skills

  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Qualifications and Skills
  • Effective verbal and written communication skills.

Compensation

  • Salary Range: $29.48 - $29.48 Hourly

Benefits

  • For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
  • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company info

  • The Liberty Hotel, a Marriott Luxury Collection Hotel, is rich with history and full of ornate architecture. A full-service property that is committed to turning moments into memories for our guests. We strive to offer competitive wages and benefits in comparison with other hotels in Boston. We foster an incredible service culture with our associates. We truly believe that by taking great care of our associates, in return, associates will take great care of our guests. We empower our associates to achieve their fullest potential, to learn and grow with us in an environment that values internal promotion and other growth opportunities. We are pleased to offer discounted commuter passes, incentive programs, pet insurance, Marriott room discounts for friends and family and many more. We are seeking self-motivated, people-oriented individuals who value guest services. We cherish people who are genuinely passionate about the true definition of hospitality. If this sounds like you, come join our team!
  • Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
  • We value U.S. military experience and invite all qualified military candidates to apply.
  • The Liberty Hotel, a Marriott Luxury Collection Hotel, is rich with history and full of ornate architecture.
  • A full-service property that is committed to turning moments into memories for our guests.
  • We strive to offer competitive wages and benefits in comparison with other hotels in Boston.
  • We foster an incredible service culture with our associates.
  • We truly believe that by taking great care of our associates, in return, associates will take great care of our guests.
  • We empower our associates to achieve their fullest potential, to learn and grow with us in an environment that values internal promotion and other growth opportunities.
  • We are pleased to offer discounted commuter passes, incentive programs, pet insurance, Marriott room discounts for friends and family and many more.
  • We are seeking self-motivated, people-oriented individuals who value guest services.
  • We cherish people who are genuinely passionate about the true definition of hospitality.
  • If this sounds like you, come join our team!
  • Don't meet every single requirement of this job?

Equal opportunity

  • Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.
  • equal opportunity employer.
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This listing is sourced directly from HEI Hotels and Resorts's careers page and normalized into a canonical job model.