Conduit Health

Conduit Health

Clinical Operations Manager

New York City · Senior

Sponsorship not specifiedDetected 68 days ago
ComplianceOnboardingHIPAAEHR/EMRCommunicationMentoringOrganizational Skills

About the role

  • Today, you will onboard 2-3 new providers per week, scaling to larger cohorts of 5+ as we grow.

Responsibilities

  • You understand the telehealth lifecycle from both the patient and provider perspective and you design experiences with both in mind.
  • You build reliable systems-SOPs, onboarding playbooks, and feedback loops, not one-off fixes.
  • What you build should be effective when we eventually onboard cohorts of 5-10 clinicians.
  • Build toward industry-leading provider retention rates through best-in-class onboarding.
  • The outcomes you drive are what matter most.
  • We're looking for a Provider Onboarding Manager to own the end-to-end experience of training new clinicians.
  • You will be the architect of our provider onboarding program-building the materials, running the live sessions, and ensuring every provider is set up for success from day one.
  • You'll partner closely with our Clinical Operations team to track provider performance during onboarding and continuously improve the program based on real outcomes.
  • Demonstrated experience building onboarding programs from the ground up (self-guided content, training videos, and live sessions).

Requirements

  • Onboarding Owner: You've built provider onboarding programs before-you know what's effective and iterate on what's not working.
  • you can translate complex workflows into clear, provider-friendly materials.
  • Comfort working with 1099 contracted clinicians and understanding the nuances of that relationship.
  • Ability to pull and present performance data to in a clear, actionable format.
  • Experience using Healthie as an EMR in a prior role

Compensation

  • Competitive salary with performance-based incentives.

Benefits

  • About Conduit Health
  • Conduit Health is transforming one of the most outdated corners of post-acute care-getting essential medical equipment and supplies into patients' homes.
  • 2-3+ years of experience in clinician onboarding, provider implementation, or a closely related healthcare operations role.

Equal opportunity

  • Conduit Health is an equal-opportunity employer.
  • We celebrate diversity and are committed to building an inclusive environment for all employees.
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This listing is sourced directly from Conduit Health's careers page and normalized into a canonical job model.