Scout Motors

Staff Technical Product Manager - Workshop Operations

Charlotte, North Carolina, United States · Staff+

Sponsorship not specifiedDetected 15 hours ago

Distributed SystemsRESTProduct ManagementProduct StrategyAgileJiraConfluenceStakeholder ManagementCommunicationProblem Solving

About the role

One that forged the path for future generations of rugged SUVs and trucks and will do so once again.
But Scout is more than just a brand, it's a legacy steeped in a culture of exploration, caretaking, and hard work.
Respect for the past and the future by taking an iconic American brand that hasn't been around for a while, electrifying it, digitizing it, and loading it with American innovation.

Define and Lead Strategy
Lead early-stage definition and execution of Dealer Management System ahead of Start of Operations, including standing up new integrations, workflows, and operating models where no prior baseline exists.
Navigate ambiguity inherent to 0-1 product development, making informed tradeoffs as requirements, partners, and operational constraints evolve.
Support operational scalability as Scout's retail footprint grows and processes mature.
Lead Product Development
Retail Operations to ensure systems support real-world service execution.
Drive alignment across stakeholders on priorities, scope, and delivery timelines.
Lead rollout and adoption of workshop operations capabilities across Scout's direct-to-consumer retail network.
Partner with Scrum teams to ensure scalable, resilient, and secure integration architectures.
Use feedback from service specialists, technicians, and workshop managers to drive continuous improvement.

Support data exchange requirements between Scout platforms and required partner systems.
Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

8+ years of product management experience with a strong focus on technical platforms, system integrations, or operational software.
Proven success delivering DMS integrations, service operations tools, or workshop management systems.
Automotive aftersales, workshop operations, or DMS experience strongly preferred.
Experience working directly with external technology vendors.
Strong understanding of distributed system architecture, APIs, cloud-based platforms, and data integration patterns.
Hands-on experience with REST/SOAP APIs, web services, and structured data exchange.
Familiarity with DMS platforms, service/warranty systems, or technician-facing tools is required.

Strong execution capability within complex, multi-system environments.
Proficiency with Agile tools and methodologies (Jira, Confluence).
Demonstrated experience delivering 0-1 products or platforms in pre-launch, startup, or transformation environments
comfort building systems and processes before steady-state operations.
Ability to author detailed technical requirements, integration specifications, and workflows.
Highly analytical problem solver comfortable with operational complexity.
Excellent communication and stakeholder management skills across technical and non-technical audiences.
Data-driven mindset
comfortable working with dashboards, logs, and basic SQL.
Education
Bachelor's degree in Computer Science, Engineering, Business, or a related field.
MBA or advanced technical degree preferred.

In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing.

Monitor system health and retailer adoption using dashboards and operational metrics.
Own and execute the product vision, strategy, and roadmap for digital workshop operations platforms, centered on DMS connectivity and internal Scout service systems.

Program specifics are detailed in company policies and employee benefit guides, select highlights:

This listing is sourced directly from Scout Motors's careers page and normalized into a canonical job model.