Brain Corp

Operations Lead, Walmart, Inc.

San Diego, CA

Sponsorship not specified$11k-$136kDetected 7 days ago

Cloud PlatformsData AnalysisStakeholder ManagementSalesforceCRMAccountingSupply ChainInventory ManagementCustomer SuccessCustomer SupportRoboticsLeadershipCommunicationProblem Solving

About the role

Brain's robotic and AI solutions help retailers ensure that the right product is on the right shelf at the right price, in a clean environment.
Brain Corp currently powers more than 30,000 AMRs, representing the largest fleet of its kind in the world.
Brain Corp is funded by the SoftBank Vision Fund, Clearbridge, and Qualcomm Ventures.

Responsibilities

Partner with internal support teams to analyze root causes, optimize operational efficiency, and implement process improvements that minimize service times and eliminate the top drivers of customer tickets.
Maintain effective internal and external communications to keep stakeholders informed throughout the escalation process, and.maintain a rigorous log of all occurrences.
Proactively partner with Go-To-Market (GTM), Engineering, and Supply Chain teams to synchronize robot demand projections with available supply, strategically accounting for long-lead time components to prevent bottlenecks.
Partner with cross-functional teams to define and maintain executable deployment plans that adapt to varying levels of product control and accountability; streamline onboarding processes to ensure flawless service delivery and an optimal customer kickoff.
Collaborate with internal technical teams to monitor the fleet software versions and performance through comprehensive summary reporting.
Opportunities to share your own interests and hobbies with the Company

Requirements

Bachelor's degree in Business, Business Analytics, Engineering, Supply Chain, Computer Science, or a related field.
5+ years of experience in operations, analytics, business intelligence, or a related field, with at least 2 years in a leadership role.
Required Knowledge, Skills, Abilities and Other Characteristics:
Ability to quickly master the unique complexities of an autonomous technology offering, including how software, physical hardware, edge computing, and cloud infrastructure interact.
Proven capability to rally diverse teams around shared objectives, resolving operational friction and driving consensus to solve complex problems efficiently.

Skills

A demonstrated sense of end-to-end operational ownership in high-touch, customer-facing environments.
Mastery of written and verbal communication, with a unique ability to influence stakeholders and simplify complex topics.
Experience with Salesforce or similar customer relationship management software.
Excellent leadership, communication, and cross-functional stakeholder influence.
Proactive, detail oriented, and strong active listening skills.
A sense of urgency to resolve customer escalations quickly and efficiently.
Strong leadership skills, agile to adjust to other people's needs and achieve impact and influence through others.
Monitor business KPIs related to autonomous utilization, route completion, assist reduction, and client requested SLAs.
Monitor technical KPIs to ensure proper data capture and flow (images and RFID), hardware functionality and end-to-end data transmission.

Compensation

The anticipated salary range for candidates who will work in San Diego, California is $105,00 - 136,000.
The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc.
Brain Corp is a multi-state employer and this salary range may not reflect positions that work in other states.
In addition to base pay, our competitive total rewards package consists of:
A discretionary annual target bonus

Benefits

A discretionary annual target bonus
401(k) plan with match (no waiting period and immediate vesting)
Access to Flexible Spending Accounts (Medical and Dependent Care)
Generous paid time off including flexible vacation, Paid Sick Leave, time off for volunteering in the community, 10 paid company holidays, and a winter company shutdown
On-campus gym including pool and tennis courts in the San Diego office
Opportunities to connect with colleagues including monthly game nights, hikes, wellness challenges, and community events
Internal continuous learning events

Company info

Experience working with Walmart or other large enterprise customers
Expertise in data analysis and/or leveraging GenAI for customer analytics

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