Web
Principal Product Manager, CX Products
United States - Remote · Principal
Sponsorship not specified$135k-$180kDetected 30 days ago
A/B TestingProduct ManagementProduct Strategy
About the role
- This is a Principal Product Manager role for someone who is deeply customer-centric, highly data-driven, and excited about using AI to simplify and personalize customer journeys.
- Why you'll love us. - Work-life balance.
- Our work is thrilling and meaningful, but we know balance is key to living well. - We celebrate one another's differences.
Responsibilities
- Own and evolve the customer login and portal experience, balancing usability, security, and scale.
- Lead customer discovery with SMB users to uncover friction, unmet needs, and opportunities.
- Partner closely with UX, engineering, data, and AI teams to design intuitive, scalable experiences.
- Use data, experimentation, and customer insights to drive prioritization and continuous improvement.
- Experience building or using AI-powered features, or strong personal use of AI tools in your workflow.
Nice to have
- Experience modernizing customer portals or authentication flows.
- Exposure to AI-driven personalization, automation, or self-service.
- Familiarity with experimentation frameworks (A/B testing, feature flags).
- Why you'll love us.
- Work-life balance.
- Our work is thrilling and meaningful, but we know balance is key to living well.
- We celebrate one another's differences.
- We foster a culture of belonging.
Compensation
- The target compensation range for this position is $135,000 to $180,000 annually plus bonus.
Benefits
- Define and execute a clear product vision, strategy, and roadmap for customer experience and AI-driven features.
Company info
- At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.
- & how you'll make your mark.
- At Bluehost, we believe all small businesses deserve the opportunity to succeed online.
- Our mission is to give small businesses the confidence to think big.
- We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.
- Thoughtfully integrate AI into the customer experience (personalization, automation, self-service).
- Act as the voice of the customer, advocating for clarity, simplicity, and usability across the product.
- Who you are & what you'll need to succeed.
This listing is sourced directly from Web's careers page and normalized into a canonical job model.