Alorica
FULL TIME Representative
Fort Myers, FL, United States · Full-time
Sponsorship not specifiedDetected 3451 days ago
ExcelCustomer SupportCommunication
About the role
- We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
- Simply put, we want to make lives better … one interaction at a time.
- And to do that, we need the very best people to join us.
Responsibilities
- profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Requirements
- Knowledge, Skills and Abilities:
Nice to have
- High School Diploma or GED required
- college degree preferred
- Customer service experience a plus
- Phone-related customer service a major plus
- Familiarity with Microsoft Windows, Word, and Excel applications
- Bilingual language skills a plus
Skills
- Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
- Ability to use phone and computer systems
- Excellent oral and written communication skills
- Strong listening/comprehension skills
- Ability to stay composed and objective
- Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
- A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
Benefits
- Flexible training schedules
- Medical and dental benefits
- Paid holiday and sick time
- Retirement planning options (401(k))
Company info
- GET TO KNOW ALORICA At Alorica, we only do one thing - make lives better, one interaction at a time.
- Every day, we aim to live up to our mission of creating insanely great customer experiences.
Equal opportunity
- Employer - Veterans/Disabled
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Alorica's careers page and normalized into a canonical job model.