Hiddenlayer
Customer Success Manager- Federal
Remote, US
Sponsorship not specifiedDetected 4 days ago
TypeScriptCloud PlatformsMachine LearningData ScienceCybersecurityCRMAccount ManagementIntellectual PropertyCustomer SuccessLeadershipCommunicationProblem SolvingCISSP
About the role
- You will work closely with customers, Product, Engineering, and Go-to-Market teams to ensure successful adoption and operationalization of HiddenLayer solutions.
- Serve as the primary point of contact for a portfolio of federal customers throughout the customer lifecycle.
- Coordinate customer engagements to ensure commitments, deliverables, and key objectives are completed on schedule, while maintaining accurate engagement records and status reporting.
Responsibilities
- Own Customer Relationships & Success
- Drive Adoption & Mission Outcomes
- Develop a deep understanding of customer missions, priorities, and operational environments.
- We are committed to building a diverse team with individuals from various backgrounds, experiences, abilities, and perspectives, and we are proud to be an
Requirements
- 5+ years of experience in Customer Success, Technical Account Management, or a related customer-facing role.
- Experience managing complex customer engagements involving multiple stakeholders and mission-critical environments.
- Experience scaling Customer Success at a Series A/B startup.
- Experience working with federal acquisition processes, contract vehicles, and government program offices.
- Experience supporting cybersecurity or AI/ML security solutions.
Nice to have
- Clearance- Active Top Secret or TS eligible strongly preferred
- HiddenLayer protects the world's most valuable technologies from adversarial AI attacks.
- Our dedication to innovation has been recognized by prestigious awards such as RSA's Innovation Sandbox Winner, CB Insights AI 100, CyberTech 100, and SC's Most Promising Early-Stage Start-up.
Skills
- Technical background in cybersecurity, data science, machine learning, cloud infrastructure, or enterprise security.
- Strong communication, presentation, and problem-solving skills.
Compensation
- We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses.
Benefits
- We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses.
- Conduct regular business reviews, success planning sessions, and customer health assessments.
- Monitor customer health and proactively mitigate risks that could impact customer success, satisfaction, or renewal.
- Maintain accurate account health, engagement, and success plans within CRM and customer success systems.
Company info
- We were founded by AI professionals and security specialists with first-hand experience of how insidious adversarial AI attacks can be to detect and defend against.
- Determined to prove that these attacks were preventable, the team developed a unique, patent-pending, productized solution to support organizations in accelerating their adoption of AI securely.
- Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays.
- Experience supporting U.S. Federal Government customers, including DoD, IC, DHS, or civilian agencies.
- Partner with customers to ensure successful onboarding, deployment, adoption, and ongoing use of HiddenLayer solutions.
- Advocate for Customers
- Though we're distributed, we are intentional about getting the team together a couple of times a year.
- We are committed to providing a workplace free of any discrimination or harassment.
- We are a completely remote global team.
Equal opportunity
- equal opportunity employer.
- Equal Opportunity/Affirmative Action employer.
Visa & Work Authorization
- Government security clearance
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This listing is sourced directly from Hiddenlayer's careers page and normalized into a canonical job model.