YuJa
Technical Writer
North York, Ontario
Sponsorship not specified$55k-$60kDetected 3 days ago
AccessibilityConfluenceZendeskWordPressCommunicationCollaborationWriting
About the role
- We're looking for a skilled Technical Writer with experience crafting high-quality documentation and RFP responses that communicate complex information with clarity and precision.
- Content Updates: Revise and update existing documentation to reflect product enhancements, maintaining consistency in tone, formatting, and technical accuracy.
- Release Communications: Draft admin alerts and customer notifications to inform institutions about new features, improvements, and upcoming releases.
Responsibilities
- Create and maintain comprehensive guides, FAQs, and release documentation using Zendesk, ensuring accuracy, completeness, and ease of understanding.
- Partner with UX designers to refine interface text, assist with mockups, and ensure all user-facing language is intuitive and accessible.
- Collaborate with Client Success and Support teams to ensure client-facing materials (particularly around feature requests or bug fixes) are transparent, accurate, and professional.
- Ability to manage multiple simultaneous projects under tight deadlines, maintaining high standards of quality and consistency.
Requirements
- Exceptional command of the English language, with proven ability to craft polished, professional, and persuasive content.
- Demonstrated ability to grasp complex technical concepts and communicate them clearly to both technical and non-technical audiences.
Nice to have
- Working knowledge of Zendesk is preferred
- familiarity with Confluence and WordPress is an asset.
- A degree in English, Communications, Technical Writing, or a related field is preferred.
Skills
- Strong editing, proofreading, and formatting skills with meticulous attention to accuracy.
Compensation
- We offer a competitive compensation package that include a base salary range of CAD 55,000-60,000/year and comprehensive benefits and engagement opportunities.
Benefits
- Health, vision, and dental benefits, 100% employer-paid
- Additional benefits include RRSP, gym subsidies, and more
- Work-life balance including flexible work hours to create an ideal work-life balance
- Fun activities and celebrations, including Canada Day Trip, Saint Patrick's Day Party, Halloween Costume Contests, Holiday Dinner Party, and more
- Office perks including company-provided snacks, drinks and events
- Professional growth including continuous learning opportunities and reimbursements to support personal and professional development
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences. Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.
- For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive. We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement. Our culture is rooted in collaboration, inclusivity, and belonging, where every team member's contributions are valued and their voices are heard. Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve. Meet the YuJa family here and see what makes YuJa special!
- YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide.
- Serving clients in higher education, K-12, government, and healthcare, YuJa enables organizations to meet evolving regulatory demands while delivering engaging, secure, and accessible digital experiences.
- Our platforms such as Lumina (video), Panorama (LMS accessibility), EqualGround (governance), and Verity (proctoring) are rigorously tested for compliance, audited, and secured.
- For over a decade, YuJa has been dedicated to building not only innovative digital compliance and accessibility solutions, but also a workplace where our people can thrive.
- We invest in our employees by fostering career growth, continuous learning, and opportunities for advancement.
- Our culture is rooted in collaboration, inclusivity, and belonging, where every team member's contributions are valued and their voices are heard.
- Just as we help institutions and organizations worldwide achieve their goals, we are equally committed to supporting the success of our people and making a positive impact in the communities we serve.
- Meet the YuJa family here and see what makes YuJa special!
- Create accurate, persuasive, and well-structured RFP responses, ensuring alignment with company messaging and client needs.
- RFP Writing and Documentation: Create accurate, persuasive, and well-structured RFP responses, ensuring alignment with company messaging and client needs.
Equal opportunity
- YuJa is an equal opportunity employer and values diversity at our company.
- equal opportunity employer and values diversity at our company.
This listing is sourced directly from YuJa's careers page and normalized into a canonical job model.