UpGuard
Senior Customer Success Manager
Austin · Senior
Sponsorship not specified$85k-$100kDetected 175 days ago
LLMsAgentic AIProject ManagementHubSpotCRMCustomer SuccessOrganizational Skills
About the role
- By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.
- We provide the autonomy to ship world-class technology and the resources to do it at a global scale.
- You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate the adoption of our products to new heights.
Responsibilities
- This isn't just growth; it's a total reimagining of how the world manages cyber risk.
- We aren't just building another tool; we're defining a category.
- You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals.
- You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement.
- Highly organized with the ability to update existing documentation and document new processes.
- For applications to positions in the United States, please note, at this time we can only support hiring in the following
Requirements
- Experience with supporting and building customer relationships in a scalable manner.
- High-level of proficiency in the English language, both written and spoken.
- Experience with a CRM, such as HubSpot or Salesforce.
Compensation
- To support your career development, all team members will be able to expense development opportunities against this allowance
Benefits
- You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected.
- Health, dental, and vision insurance
Company info
- At UpGuard, we are replacing manual security bottlenecks with AI-driven precision.
- Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily.
- We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love.
- Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.
- You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls.
Visa & Work Authorization
- Also please note that at this time, we cannot support candidates requiring visa sponsorship or relocation.
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This listing is sourced directly from UpGuard's careers page and normalized into a canonical job model.