Cortland

Service Manager-Cortland Hickory Hollow

Antioch, TN

Sponsorship not specifiedDetected 2 days ago

ComplianceLeadershipCommunicationMentoringOSHA

About the role

As the Service Manager, you are responsible for leading the maintenance team and ensuring the physical integrity, safety, and overall functionality of a multimillion‑dollar multifamily community.
This role combines strong technical expertise with leadership, organization, and exceptional customer service.
Maintenance Leadership & Technical Expertise

You oversee all maintenance operations, guide preventative programs, manage workflow and staffing, and ensure timely, high‑quality service that supports resident satisfaction and asset preservation.
Support a team of maintenance technicians, ensuring timely, high‑quality completion of routine maintenance and repairs.
Help manage the on-call rotation and provide support during emergency situations.
Track, manage, and allocate the maintenance budget, ensuring efficient use of resources.
Maintain supply and parts inventory to support timely completion of work orders.

Universal EPA and CPO certifications are required.
Knowledge of applicable laws and regulations including EPA, OSHA, ADA, and Fair Housing.
Ability to read and interpret maintenance instructions, technical manuals, and equipment documentation.
Ability to work evenings, weekends, and participate in on‑call rotations as needed.
3-5+ years of experience in maintenance, including carpentry, plumbing, electrical, and HVAC; Multifamily experience preferred.
High school diploma or equivalent required; technical training or college coursework preferred.
Leadership skills with the ability to train, mentor, and manage a maintenance team.
Valid Class E driver's license.
Strong customer‑service and communication skills.
Physical ability to perform maintenance tasks including lifting, climbing, and working indoors/outdoors.

Diagnose and resolve complex maintenance issues across electrical, plumbing, HVAC, appliance, structural, lighting, and security systems.
Ensure the community operates efficiently by proactively identifying areas needing repair or improvement.
Guide the team in anticipating and preventing resident issues through consistent upkeep and early problem detection.
Serve as the primary point of contact for creating a safe, reliable, and worry‑free living environment.
Provide training, guidance, and mentorship, encouraging adherence to safety protocols and company standards.
Assign and prioritize daily tasks, inspect completed work, and step into complete hands‑on repairs when necessary.
Promote a strong safety culture with continuous attention to hazards, preventative actions, and compliance.
Oversee service request management, preventive maintenance schedules, and maintenance records.

Fearlessly lead a team of technicians as they perform routine preventive maintenance and make timely, high-quality repairs
Oversee and inspect your team's work, and sometimes perform the tasks yourself
Make sure your team is constantly on the lookout for areas of concern, using our "safety first" motto
The Organizer
Keep track of a crazy number of details without feeling like your head might explode
Act as the gatekeeper of maintenance information - tracking and assigning everything from resident service requests to preventive maintenance records
Manage to keep the service vendors, maintenance budget, and supplies inventory on track

This listing is sourced directly from Cortland's careers page and normalized into a canonical job model.