Mtb
Assistant Branch Manager - Webster Branch
Webster, NY
Sponsorship not specified$26k-$43kDetected 1 day ago
Business DevelopmentOutbound SalesAuditingPerformance ManagementCustomer SupportLeadershipCommunicationTime ManagementMentoringInternal Audit
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Assists branch management in administering and directing employee coaching, sales/business development, marketing, and operations of the branch.
- Profiles customers to identify financial needs across all product and service lines, resolves service issues, and on a very limited basis, completes accurate and timely processing of teller transactions.
- Take ownership of account servicing and error resolution, including resolving complex customer problems and taking complete ownership of issues escalated by other Bankers, including exercising override authority based on specific situation.
Responsibilities
- Develop new customer relationships and expand and retain existing relationships by proactively identifying opportunities leveraging the portfolio management process and utilizing the fundamentals of the Bank's sales process to achieve personal sales and/or referral goals.
- Maintain a professional manner to build customer confidence and trust.
- Support branch in achieving its customer retention, acquisition and growth goals including Insurance revenue if appropriate.
- Coach branch team on quality referral and sales generation (based on Insurance licensing designations) to support sales activities.
- Write and deliver performance appraisals or provide input to Branch Manager.
Requirements
- Ability to stand for long periods of time.
- Ability to lift light to heavy objects weighing 5 lbs. to 30 lbs.
- Ability to read fine print.
- Minimum of 1 year's supervisory and/or leadership experience.
- Follow-up on these issues as required to ensure timely and accurate resolution, and convert servicing situations to sales/referral opportunities.
- Maintain thorough knowledge of all procedures affecting branch activities to complete appropriate action as required by circumstance.
- Bachelor's degree.
- Experience with Internet.
Compensation
- The pay range for this position is $26.00 - $43.34 Hourly (USD).
- May exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Benefits
- Licensed Life/Health Insurance Agent.
Company info
- Ability to interact with customers in an open face-to-face work environment.
- Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.
- Meet with customers entering the branch to assess and identify customers' immediate and long- term financial needs; present all appropriate options and complete the sale and/or referral of products and services as appropriate.
- Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
- Build new customer relationships through frequent interactions with customers during the first 90 days of the relationship.
- Proactively contact customers in assigned customer portfolio, as well as participate in branch sales promotions to support these efforts.
- Exemplify and provide leadership in support of the Bank's guidelines for delivering and coaching exceptional customer experience including proactively greeting customers, smiling, using their name and ending each interaction (whether in person or phone) by saying "Thank you for banking with M&T, is there anything else I can do for you today (customer name)?".
This listing is sourced directly from Mtb's careers page and normalized into a canonical job model.