University of Central Florida
Dispatcher II
Orlando, FL (Main Campus) · Mid
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About the role
- A Dispatcher II (911 Operator/Police Dispatcher) is a Public Safety Telecommunicator that is responsible for answering, processing, prioritizing, and dispatching incoming emergency and non-emergency calls for service using a computer-aided dispatching system.
- A Dispatcher is an essential part of the First Responders team that receives calls from the public concerning law enforcement, fire, or medical emergencies.
- They evaluate the situation and decide which service to utilize by relaying instructions, asking questions, and obtaining pertinent information.
Responsibilities
- Utilizes various criminal justice and public safety computer systems to validate driver's license records, vehicle registrations, stolen files, warrants, criminal histories and other files. Enters stolen property into the FCIC/NCIC computer system.
- Maintains various departmental databases utilized to provide information to department members.
- This Dispatcher will handle and manage emergency situations, work within a fast-paced environment, and multitask.
Requirements
- High School Diploma and 2+ years of relevant dispatch experience or completion of training and probation as a UCF Law Enforcement Dispatcher.
- Certification must be maintained once complete.
- employees shall be required to work different shift hours due to operational necessities, when deemed appropriate by UCF management.
- Must be able to work weekends and holidays.
- All applicants must be authorized to work for any U.S. employer.
Nice to have
- Knowledge of jurisdiction geography, University geography, and associated landmarks.
- Experience with multi-line telephone system, radio, and other computer equipment, and its operation.
- Experience making decisions and functioning effectively in high stress, emergency situations.
- Ability to organize, prioritize and reach closure on multi-functional tasks.
- Ability to respond to the public in a calm, effective manner.
- Ability to type 30 wpm with minimal errors.
- The UCF policy requires completion and passing of a physical exam for this position.
- Additional Application Materials Required:
Compensation
- Paid time off, including annual and sick time off and paid holidays
Company info
- Our mission is to help ensure that students, faculty, staff, and visitors can both be safe and feel safe every day.
- If you're looking for a rewarding career where every shift presents an opportunity to make a positive impact, we invite you to become part of the UCF Police Department family.
Visa & Work Authorization
- All applicants must be authorized to work for any U.S. employer.
This listing is sourced directly from University of Central Florida's careers page and normalized into a canonical job model.