Stripe
Customer Success Manager, Radar
Chicago, IL; Atlanta, GA · Full-time
Sponsorship not specified$165k-$248kDetected 16 hours ago
Machine LearningPerformance ManagementCustomer SuccessSensorsLeadershipCollaborationPublic Speaking
About the role
- Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment.
- Few roles provide such a direct impact on the growth of the company.
Responsibilities
- Drive Value and Adoption: Educate users on fraud and disputes products, drive adoption of high-value features, and identify upsell opportunities
- Cross-Functional Partnership: Collaborate with cross functional teams to support trials, conversions, and joint enablement.
- Operational Leadership: Own reporting and performance metrics, lead internal training, and participate in key customer business reviews (QBRs/EBCs)
- You will be the domain expert and operational backbone for Stripe's fraud and disputes product suite (examples: Radar Standard, Radar for Fraud Teams (RFFT), Disputes, Adaptive 3DS, Smart Refunds, Radar for Multiprocessor, and Radar for Platforms, working across partners in Product, ProServ, Support, and Data Science.
- Radar Standard, Radar for Fraud Teams (RFFT), Disputes, Adaptive 3DS, Smart Refunds, Radar for Multiprocessor, and Radar for Platforms, working across partners in Product, ProServ, Support, and Data Science.
- Educate users on fraud and disputes products, drive adoption of high-value features, and identify upsell opportunities
- Collaborate with cross functional teams to support trials, conversions, and joint enablement.
Requirements
- 5+ years of enterprise relationship management or consulting, with 2+ years embedded in payments fraud, risk management, or disputes at a payments company, bank, or fintech
- Domain Expertise: Proven experience with fraud prevention, chargeback management, and risk operations, including familiarity with fraud patterns, friendly fraud, first-party misuse, and dispute representment
- Ability to navigate data and people to find answers, including interpreting fraud dashboards, dispute analytics, and authorization rate metrics
- That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
- Proven experience with fraud prevention, chargeback management, and risk operations, including familiarity with fraud patterns, friendly fraud, first-party misuse, and dispute representment
- The ideal candidate combines deep fraud and payments risk domain expertise with strong cross-functional instincts.
- We're looking for someone who meets the minimum requirements to be considered for the role.
Nice to have
- Deep fraud and payments risk domain expertise with strong cross-functional instincts.
- For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office.
- familiarity with Stripe Radar is a strong plus
Compensation
- The annual US base salary range for this role is $165,000 - $247,600.
Benefits
- The Customer Success Manager for Radar is a specialized scaled coverage role serving the Global CSM Team.
- You will work across account executives, technical account managers, ProServ, and AEPs to drive Radar adoption and deliver measurable improvements in fraud rates, dispute rates, and overall payments health.
- The preferred qualifications are a bonus, not a requirement.
- Product Fluency: Hands-on experience with machine learning-based fraud tools, rule-based fraud engines, or dispute management platforms
Company info
- About Stripe
- Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
- About the team
- Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company.
- Stripe is a financial infrastructure platform for businesses.
- Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
- Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
- This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes.
- At Stripe, we're looking for people with passion, grit, and integrity.
- Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns.
- At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions.
This listing is sourced directly from Stripe's careers page and normalized into a canonical job model.