Walgreens
Lead IT Support Specialist Fulfillment Center
Mansfield, MA, United States
Sponsorship not specifiedDetected 1170 days ago
LinuxExcelCustomer SupportCommunicationMicrosoft Office
About the role
- Responsible for installation, upgrades, troubleshooting and repair of hardware and software on or related to desktop pc's, printers, pc hardware systems, pc networks, LAN and RF devices.
- Utilizing tracking software to track and monitor the resolution of issues and/or open tickets.
- Resetting equipment or applying solutions to quickly resolve problems
Responsibilities
- Resolves complex issues. Resolves escalated issues from less experienced support staff.
- Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes.
- Accountable for managing and planning of workload within the area of responsibility. Performs audits and reports on task completion and/or non-completion. May put plans in place in order to accomplish non-completed items as efficiently as possible.
- Maintains and troubleshoots proprietary material handling software and systems from vendors such as needed.
- Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes.
- Troubleshoots second and third level support for any problems experienced by production equipment.
- Partners cross functionally to resolve issues.
- Orders and maintains inventories supply (labels, report/copy paper, toner cartridges, spare cables, networking equipment, legacy equipment, PC peripherals & accessories, etc).
Requirements
- High School/GED and at least 2 years of experience in an IT customer-facing and/or technical support role.
- Experience with equipment pieces, including printers, terminals, PCs, RF communication hardware, etc.
- Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite - Word, Excel, PowerPoint, Internet Explorer
- Experience with various softwares, such as Microsoft Windows operating system, MSOffice Suite
- Knowledge of network infrastructure & server hardware/software, such as: Windows Server, Unix/AIX, iSeries/AS400, vSphere/VMWare.
Company info
- Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations.
Equal opportunity
- All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from Walgreens's careers page and normalized into a canonical job model.