C3 AI
IT Help Desk Engineer
Redwood City, California, United States
No sponsorship$85k-$109kDetected 8 days ago
iOSLLMsAgentic AICustomer SupportCommunicationCritical ThinkingOrganizational Skills
About the role
- C3 AI (NYSE: AI), is the Enterprise AI application software company.
- California Base Pay Range $85,000 - $109,000 USD C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer.
- We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
Responsibilities
- Manage Help Desk tickets in a timely manner, taking ownership from intake through resolution.
- Document customer interactions, resolutions, and processes to build a reliable knowledge base.
- As the first point of contact for technical support across the company, you will keep our employees productive and our systems running smoothly - from onboarding new hires and provisioning equipment to diagnosing difficult hardware and software issues and supporting executives directly.
- You will work hands-on with a modern stack including macOS, Windows, and iOS devices, Office 365, Atlassian, and Meraki, and you will own each ticket from the moment it is raised through to a confirmed resolution.
Requirements
- 2+ years of experience working in a help desk or IT support environment.
- Experience with Office 365, Atlassian, and Meraki administration.
- Proficiency with macOS, Windows, and iOS computers and devices.
- Detail oriented, with the ability to keep thorough notes on issues.
- Highly organized, with the ability to keep Help Desk tickets in order.
- Ability to diagnose and resolve technical issues across a range of complexity.
- Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
- Critical thinking and excellent system diagnostic and troubleshooting skills.
- Flexibility to work a variety of shifts with minimal notice.
- Excellent oral and written communication skills.
- C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.
- California Base Pay Range
Nice to have
- Bachelor's degree required
- Master's degree preferred.
Compensation
- C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.
Company info
- AI), is the Enterprise AI application software company.
- C3 AI delivers a family of fully integrated products including the C3 Agentic AI Platform, an end-to-end platform for developing, deploying, and operating enterprise AI applications, C3 AI applications, a portfolio of industry-specific SaaS enterprise AI applications that enable the digital transformation of organizations globally, and C3 Generative AI, a suite of domain-specific generative AI offerings for the enterprise.
- Follow up with customers to ensure issues are fully resolved and they are satisfied.
- We are looking for an IT Help Desk Engineer to join our team in Redwood City, California.
Visa & Work Authorization
- Candidates must be authorized to work in the United States without the need for current or future company sponsorship.
This listing is sourced directly from C3 AI's careers page and normalized into a canonical job model.