Bandwidth

Bandwidth

Strategic Customer Success Manager

Raleigh, NC

Sponsorship not specifiedDetected 7 days ago
JiraSalesforceCRMAccount ManagementExcelCustomer SuccessCustomer SupportZendeskVoIPLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

  • We're the global communications software company and Tier 1 network operator with global reach.
  • The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
  • And as communications shifts to AI, we're the infrastructure layer making it possible.

Responsibilities

  • As the primary contact for these key accounts, you will manage all aspects of the customer relationship, including tailored service solutions and customized support.
  • Collaborate with internal teams, such as Product and Operations, to address customer challenges, highlighting areas for improvement and assisting in the identification of potential innovations.
  • Collaborate with internal teams and leadership to implement new processes and tools that enhance service delivery and boost customer satisfaction, to support operational excellence.
  • 3+ years of strongly demonstrated customer support, ideally with wholesale/enterprise accounts, and specifically in Telecommunications, VoIP, 9-1-1 VoIP, PSAP experience, or 9-1-1 dispatch experience.
  • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Requirements

  • 4 Year college degree required
  • Experience in engaging with leadership and contributing to C-Level discussions.
  • At times, they may be required to join and lead after-hours conference bridges in the event of a major service outage or event.
  • Some travel is required to client site(s), both domestic and (potentially) international.
  • Knowledge: The ideal candidate will be familiar with Program Management, VoIP, VoIP routing, Local Number Portability (LNP), and account management experience.
  • Do you feel you can work to help us crush the mission?

Nice to have

  • Knowledge of VoIP and VoIP 9-1-1 familiarity is strongly preferred.
  • The ideal candidate will demonstrate an understanding of SIP routing and terminology.
  • Knowledge of LNP (Local Number Portability), and familiarity in working with wholesale scaled businesses.
  • Knowledge: Knowledge of VoIP and VoIP 9-1-1 familiarity is strongly preferred.

Skills

  • Bonus Points:
  • The Whole Person Promise:
  • All new hires receive four weeks of PTO.
  • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.

Compensation

  • Familiarity with customers generating significant annual revenue.
  • Skills: Experience managing complex and challenging relationships with large ($10 Million USD annual revenue) customers, Management, API and basic software development, Project Tracking Software (Jira), CRM (Salesforce), Microsoft Excel, PowerPoint, Customer Ticketing Platforms (Zendesk), Google Suite.

Benefits

  • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
  • When you take time off (of any kind!) you're embargoed from working.
  • Bandmates and managers are not allowed to interrupt your PTO - not even with email.
  • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
  • Education: 4 Year college degree required

Company info

  • At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
  • Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
  • We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
  • We're experts who speak like humans. Ready to build what's next? #JoinTheBand
  • At Bandwidth, we shape how the world connects.
  • Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful.
  • We're experts who speak like humans.
  • Ready to build what's next? #JoinTheBand
  • What We Are Looking For:
  • The Global Service Delivery team is dedicated to providing a world-class end-to-end customer experience across our products and services.
  • As a Service Delivery Manager, you will serve as the primary liaison and advocate for strategic accounts, managing them autonomously to ensure operational excellence.
Apply directly at Bandwidth →Create a free account for alerts like thisView Bandwidth immigration profile

This listing is sourced directly from Bandwidth's careers page and normalized into a canonical job model.