Wolters Kluwer
Customer Success Associate
USA - Clayton, MO
Sponsorship not specified$34k-$57kDetected 4 hours ago
CRMOnboardingCustomer SuccessCommunicationCollaborationProblem Solving
About the role
- We value authenticity and want to ensure we're getting to know you-not a digital assistant.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
- Your recruiter can share more information about the specific offer for the job location during the hiring process.
Responsibilities
- Collaborate with internal teams on customer feedback to improve products/services.
- Document detailed customer interactions and updates in CRM.
- Maintain and enhance strong client relationships.
Requirements
- Ability to tackle a wider range of issues.
Skills
- Enhanced Communication: Improved verbal and written communication capabilities.
- Intermediate Problem-Solving: Ability to tackle a wider range of issues.
- Analytical Skills: Basic analytical skills to track and interpret customer data.
- Technical-Technical Proficiency: Stronger understanding of products/services.
- Advanced CRM: More proficient use of CRM tools for streamlined customer management.
- Customer Focus: Deepened empathy and focus on customer needs.
- Feedback Implementation: Ability to implement customer feedback effectively.
- Our Interview Practices
- Analytical
- Basic analytical skills to track and interpret customer data.
- Compensation:
- $34,300.00 - $57,400.00 USD
Compensation
- $34,300.00 - $57,400.00 USD
- Compensation range listed is based on primary location of the position.
- Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Benefits
- Full details of our benefits are available upon request.
- This role is eligible for Bonus.
Company info
- Proactively support the onboarding process for new customers.
- Provide intermediate-level training and guidance to customers.
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This listing is sourced directly from Wolters Kluwer's careers page and normalized into a canonical job model.