Rbi
Sr. Analyst, Guest Care, Popeyes
Corp - Popeyes Miami Corporate Office · Senior
Sponsorship not specifiedDetected 3 hours ago
SQLStatisticsExcelCustomer SupportZendeskProblem Solving
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odds of building a lasting career here
16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Ready to make your next big professional move?
- Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
- These independently operated brands have been serving their respective guests, franchisees and communities for decades.
Responsibilities
- Build and maintain dashboards and recurring reports that measure guest care performance, support operations, and customer experience across RBI brands.
- Develop and optimize SQL queries to connect customer support, loyalty, order, and operational data into actionable insights.
- Partner cross-functionally with Guest Care, Loyalty, Operations, Product, Engineering, and Data teams to deliver reporting solutions and support strategic initiatives.
- Support ad hoc analyses, business reviews, and operational deep dives to help drive data-informed decision making and continuous improvement.
- Understanding of customer experience metrics such as CSAT, CES, and operational support KPIs.
Requirements
- This role requires strong SQL and analytical capabilities, attention to detail, and the ability to translate business requirements into scalable reporting solutions.
- 2+ years of experience in analytics, reporting, customer operations, business intelligence, or related functions.
Nice to have
- Bachelor's degree is preferred in Analytics, Business, Information Systems, Statistics, Economics, or a related field.
- Proficiency in Microsoft Excel and experience with dashboarding or BI reporting tools preferred.
Compensation
- Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
Benefits
- We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Equal opportunity
- Accommodation is available for applicants with disabilities upon request.
This listing is sourced directly from Rbi's careers page and normalized into a canonical job model.