Hibu
Client Services Representative
Cedar Rapids, Iowa, United States
Sponsorship not specifiedDetected 14 days ago
NegotiationExcelCustomer SupportResearchCommunicationOrganizational SkillsMicrosoft Office
About the role
- A Client Services Representative researches and resolves issues and concerns for clients and Sales related to all Hibu products.
- A representative must ensure all clients' account information is accurate and updated when necessary.
- Clients' information is vital as it directly impacts clients' billing and financial reporting.
Responsibilities
- Handle incoming phone calls from clients, other departments, and sales, regarding claims, payments, or other general inquiries. Must maintain department service level expectations.
Requirements
- Must be knowledgeable of Hibu processes and policies.
- Research clients' billing issues and take any specific action required as well as ascertain why the problem occurred.
- Handles miscellaneous duties as required.
Skills
- Knowledgeable of Hibu processes and policies.
- Strong communication skills, both written and verbal.
- Ability to work independently and multi-task.
- Strong resolution & negotiation skills.
- Excellent organizational skills and must be detail oriented.
- Client for Life mentality - must be able to balance client satisfaction vs. company revenue impacts.
- Experience, Qualifications, Technical Requirements, Education:
- Minimum of 2 years' billing and/or client facing experience preferred.
- Microsoft (Excel, Word, Outlook).
- Strong communication skills, verbal and written.
- Strong analytical skills.
- Ability to prioritize without direct supervision.
Compensation
- Joining our team means not only working in a fun environment with smart people, but also being able to take advantage of our competitive compensation, ongoing training, incentives, and generous benefits package.
Benefits
- application process due to a disability
Company info
- Culture at Hibu
- Hibu is an Equal Opportunity Employer, and consistent with applicable law, provides reasonable accommodations for qualified individuals with disabilities and disabled veterans in completing our job application process.
- If you need reasonable accommodation and/or are having difficulty completing our online application process due to a disability you may use the following email address applicationaccomodation@hibu.com: Please include your name and contact information and the title of the position you are interested in.
This listing is sourced directly from Hibu's careers page and normalized into a canonical job model.