Lessen
Operations Support Coordinator
Chicago, IL
Sponsorship not specifiedDetected 14 days ago
Project ManagementExcelCustomer SupportLeadershipCommunicationProblem SolvingMicrosoft Office
About the role
- Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale.
- The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million and completing more than 3.5 million work orders annually across an expanding range of services.
- Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
Responsibilities
- Manage real-time inquires while keeping track of and responding to commitments
- Manage the scheduling and completion of all project type work orders while ensuring all work orders are properly linked and sequenced.
- Act as a final escalation point before determining whether any disputes or un-satisfied service confirmations need to be highlighted to Team Lead or Affiliate Market Manager
- Maintain open communication with Affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
- Perform ad-hoc projects and other duties as assigned
- Performs work under general supervision; carefully reviews the details and accuracy of work performed
- The Operations Support Coordinator (OSC) plays an integral role in operations for Lessen operations.
- This role will manage a specialized subset of work order volume, ad hoc projects and tasks that are more complex and/ or more sensitive including but not limited to Project WOs, Local Office Priorities and Escalations.
- We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building.
Requirements
- High school diploma required
- Advanced troubleshooting knowledge and ability to articulate
- Ability to communicate industry language
Nice to have
- 4+ years of customer service experience preferred
- Preferred experience as a CSA, Dispatch, CSR with a high scorecard rating
- Mastery of Lessen's One platform is strongly preferred
- 1-3 years of experience preferred
Compensation
- The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million and completing more than 3.5 million work orders annually across an expanding range of services.
Company info
- Provide market intelligence feedback to maximize customer satisfaction and to ensure strategies and policies are in place to attract and retain customers
Equal opportunity
- Equal Opportunity Employer.
This listing is sourced directly from Lessen's careers page and normalized into a canonical job model.