PointClickCare
(Canada) AI Solutions Specialist
Remote or Mississauga
Sponsorship not specifiedCAD 81k-CAD 90kDetected 22 days ago
LLMsRAGAgentic AIAI OrchestrationSalesforceCustomer SuccessLeadershipCollaboration
About the role
- Our salary ranges are determined by job and level.
- The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations.
- Your recruiter can share more information about our total rewards package during the hiring process. #LI-SG1 #LI-Remote
Responsibilities
- Design and execute AI-driven customer success programs including digital journeys, automated interventions, and agent-led workflows.
- Drive continuous optimization of AI programs based on performance data and customer feedback.
- Build & Maintain Workflow Automations and Platform Integrations:
- Design and implement workflow orchestration pipelines using tools such as n8n, Make, Zapier, or custom-built logic layers.
- Manage data flows between systems, ensuring reliability and scalability of AI-driven processes without requiring engineering support for routine changes.
- Develop, test, and iterate on prompt engineering strategies to maximize model accuracy, consistency, and performance.
- Build feedback loops to continuously refine deployed AI models and agents based on real-world usage data.
- Help maintain dashboards and reports that show how AI solutions are performing; surface trends and recommendations to leadership
- Partner with Customer Success, Product, Engineering, Operations, and Enablement to embed AI into core workflows and customer engagement strategies.
- Stay current on emerging AI capabilities, model releases, and agentic frameworks to drive continuous innovation across the team.
Skills
- Identify high-impact opportunities where AI agents and automations can improve customer adoption, retention, and operational efficiency.
- Integrate AI solutions across enterprise platforms (Salesforce, Gainsight, Gong, Pendo) via APIs, webhooks, and middleware.
- Apply RAG (Retrieval-Augmented Generation) patterns and evaluation frameworks to improve solution quality.
Compensation
- At PointClickCare, base salary is one of the many components that make up our total rewards package.
Apply directly at PointClickCare →Create a free account for alerts like thisView PointClickCare immigration profile
This listing is sourced directly from PointClickCare's careers page and normalized into a canonical job model.