Astra
Technical Account Manager
Remote - US Only
Sponsorship not specifiedDetected 40 days ago
PythonGoBashGitSQLBigQueryGCPCloud PlatformsTerraformCI/CDGitHub ActionsCircleCIProject ManagementJiraCustomer SuccessZendeskCommunicationProblem Solving
About the role
- As a Technical Account Manager at Astra, you will be responsible for the technical success of our customers.
- They will work hands-on in technical environments to trace errors, diagnose problems, and escalate when necessary.
- The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate complex issues into clear solutions for customers.
Responsibilities
- Manage and provide technical guidance to clients through their lifetime as Astra partners
- Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation.
- Manage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner.
- Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable.
Requirements
- 5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships
- Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools.
- Strong troubleshooting skills and the ability to navigate technical issues, provide prompt solutions,investigate and resolve integration or data flow issues.
- Experience with support systems like Zendesk, Pylon (or similar ticketing platforms).
- A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field - or equivalent practical experience.
Skills
- Monitoring: Experience with observability and alerting systems
- Proficiency with cloud platforms, ideally Google Cloud Platform (GCP)
- Understanding of APIs, data integrations, and common troubleshooting workflows
- Experience with ticketing systems (Zendesk, Jira, or similar)
- Comfort working with logs, SQL queries, and basic debugging tools
- Strong documentation skills for both internal and customer-facing materials
- Cloud Infrastructure: GCP (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery)
- Infrastructure as Code: Terraform, CloudFormation, or similar
- CI/CD: GitHub Actions, CircleCI, or similar platforms
- Programming: Python, Go, Bash for automation and tooling
- Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance.
- Feedback Loop: Bridge customer needs and engineering innovation to shape Astra's future solutions.
Compensation
- Ability and willingness to travel up to ~15% annually
Company info
- Be on the front line, ensuring Astra's integrations run seamlessly and customers feel supported.
- Create documentation and insights that empower customers and reduce friction.
- Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations.
- Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication.
- Identify areas to improve operational efficiencies and onboard our customers more quickly and effectively.
- We're looking for technically savvy individuals who are excited by complex systems problems and have the educational background and experience to handle sophisticated challenges.
This listing is sourced directly from Astra's careers page and normalized into a canonical job model.