Tomorrow Hire

Technical Support Analyst 4

Richmond, Virginia, United States · Full-time

No sponsorship$26k-$46kDetected 7 days ago

JiraCustomer SupportCollaboration

About the role

Application Applications will be reviewed as received.
Submission Deadline: Tuesday, July 21, 2026, by 4:00 PM EST Candidates must: Physically reside within the United States for the duration of the assignment.

8 years of experience providing customer service in a technical support, help desk, or application support environment.
8 years of experience providing customer or technical support for SaaS or low-code/no-code applications such as ServiceNow, Appian, or Microsoft Power Platform.
8 years of experience testing complex systems to verify business requirements are met.
8 years of experience communicating technical concepts in a clear, user-friendly manner.
8 years of experience managing multiple requests while maintaining strong attention to detail and organization.
8 years of experience working independently while collaborating effectively with cross-functional teams.
Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
The ideal candidate is customer-focused, technically proficient, and experienced supporting SaaS or low-code business applications in a fast-paced environment.

5 years of experience supporting government, regulatory, or compliance-driven applications.
2 years of experience using ticket management systems such as ServiceNow, Jira, or Freshdesk.
Compensation This is a 1099 Contract opportunity.
Candidates must be able to reliably commute to the worksite for the duration of the assignment.
Parking is available at the worksite for approximately $50 per month at the candidate's expense.
Physically reside within the United States for the duration of the assignment.
Be legally authorized to work in the United States without employer sponsorship, now or in the future.
Be willing to attend an in-person interview.

806925 Overview We are seeking an experienced Technical Support Analyst 4 to provide front-line application support for a modern regulatory case management platform supporting the Virginia Department of Agriculture and Consumer Services (VDACS).

Be legally authorized to work in the United States without employer sponsorship, now or in the future

This listing is sourced directly from Tomorrow Hire's careers page and normalized into a canonical job model.