401auto

Service Manager - Windsor Mitsubishi

Tecumseh, Ontario

Sponsorship not specified$70k-$100kDetected 5 days ago

AccessibilityCustomer SupportLeadershipCommunicationTime ManagementMentoring

About the role

In this leadership role, you'll be the driving force behind daily operations-managing technicians, advisors, and workflow while delivering a best-in-class experience for every customer who walks through our doors.
Personalized coaching, mentoring, and training focused on both individual growth and team success.
Empowering you to grow with meaningful career path planning and advancement opportunities.

Service Manager - Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle
Lead the Charge - Drive Excellence in Service, Team Performance, and Customer Satisfaction!
1622 Sylvestre Drive, Windsor
Review and implement Service Centre policies and procedures that improve the customer experience through high quality service and rapport building
Develop and implement a long-term strategy and action plan to attract and retain customers
Understand and maintain OEM & Aftersales warranty platforms and process
Establish and maintain good relationships with wholesale customers
Maintain an active parts and accessories inventory with appropriate days of supply, minimizing obsolescence and improving turnover rates
Develop and grow external (CP/W) parts and accessories sales including wholesale accounts
Ensure compliance with 401 and OEM policies and procedures such as to maintain accurate warranty 10 bin, clean and presentable merchandising areas including parts storage.

Minimum 5 years experience in the automotive service industry
Minimum of 3 years of management experience in the automotive industry
Ability to adapt to a changing environment and meet deadlines
Must have the ability to multi-task and work under pressure
Excellent communication, interpersonal and time management skills
Strong computer & leadership skills
Automotive Technician's License is an asset
Good communication skills and attention to detail
Must be willing to be flexible with work schedule
The 401 Group of Companies is privately owned and 100% Canadian
40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.

$70,000 - $100,000 per year
40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"

Ensure compliance with Health and Safety and all other workplace regulations and policies
Oversee multiple Service and Parts departments and ensure that the department is properly staffed, providing coverage during all scheduled business hours

We're looking for a motivated, experienced, and customer-focused Service Manager to take the wheel of our high-performing service department.
We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade rs in all aspects of who they aspire to be daily.

This listing is sourced directly from 401auto's careers page and normalized into a canonical job model.