Parloa

Technical Program Manager

New York Office · Junior

Sponsorship not specified$120k-$140kDetected 55 days ago

LLMsAgentic AIComplianceAgileStakeholder ManagementSAPProcess ImprovementRecruitingCustomer SupportLeadershipCommunicationOrganizational Skills

About the role

You will also play a key role in helping scale Parloa's delivery organization by driving operational rigor, and improving governance processes..
Proactively identify delivery risks, resource constraints, and implementation blockers while driving alignment across stakeholders
Serve as the primary delivery contact for enterprise customer stakeholders, including executive sponsors and technical leaders

When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences.
Own end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments
Lead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare
Drive execution across cross-functional delivery pods consisting of Forward Deployed Engineers, Agent Architects, and partner teams
Maintain project governance across project plans, RAID logs, milestone tracking, risk management, change requests, and escalation handling
Manage customer escalations and maintain delivery momentum across complex, high-visibility programs
Partner closely with Engagement Management post-go-live to support long-term adoption and expansion opportunities
Partner closely with Product, Sales, Solution Engineering, Support, and Deployment Strategists to ensure smooth customer execution
Support pre-sales activities including delivery scoping, resource estimation, SOW reviews, and implementation risk assessment
Manage co-delivery execution with SIs, GSIs, BPOs, and external implementation partners

3+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations
Proven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams
Strong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams

Experience with conversational AI, LLMs, or enterprise AI deployments
Exposure to CCaaS platforms, APIs, or enterprise integrations such as Genesys, Five9, NICE, or Avaya
Experience supporting pre-sales scoping, SOW development, resource estimation, or delivery planning
PMP, Scrum Master, Agile, or related certifications
Experience working with SIs, GSIs, BPOs, or multi-region enterprise delivery programs
Passion for AI tooling, operational excellence, and delivery process optimization
Our recruiting process:
Talent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

making every conversation seamless, intelligent, and genuinely helpful.
If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks.
We operate in a category that's evolving fast, where the bar is high, and the problems are complex.
We hire people who think in solutions, communicate with clarity, and follow through.
People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale.
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them.

This listing is sourced directly from Parloa's careers page and normalized into a canonical job model.