Coeur d'Alene Resort
Conference Services Manager - Coeur d'Alene Resort
Coeur d' Alene, ID
Sponsorship not specifiedDetected 36 days ago
Project ManagementSalesforceLogisticsCustomer SupportCommunicationTime ManagementMicrosoft Office
About the role
- Job Title Conference Services Manager Job Summary The Conference Services Manager serves as the primary liaison between group clients planning large events or conferences and the resort's operations team, ensuring seamless execution of all event details. This role encompasses the full scope of event planning, including food and beverage coordination,
- function room setups, diagrams, audiovisual requirements, décor, entertainment, transportation, room deliveries, golf, spa, activities, and resort restaurant reservations. The manager effectively communicates these details through banquet event orders in Salesforce and other communication tools. Strong project management skills and the ability to build
Nice to have
- Essential Functions Conduct Pre-Planning visits, review client agenda with the assigned resort event spaces, and present catering options to prospective clients.
- Communicate with clients to gather all specifications for their meetings and events.
- Anticipate client needs and ask detailed questions to ensure all necessary information is obtained for seamless event execution.
- Arrange for event coordination, including audiovisual requirements, room setup, entertainment, transportation, and special requests.
- Participate in daily team meetings to review banquet event orders (BEOs) with key hotel staff and weekly group resume review.
- Oversee conference center operations to ensure proper setup and teardown of meeting and event spaces.
- Address guest concerns with a proactive and solution-oriented approach, ensuring a seamless and positive experience while maintaining the resort's luxury service standards.
- Continuously seek ways to enhance the luxury guest experience through innovative service ideas.
Skills
- The manager effectively communicates these details through banquet event orders in Salesforce and other communication tools.
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This listing is sourced directly from Coeur d'Alene Resort's careers page and normalized into a canonical job model.