Penumbra
IT Systems Engineer
Alameda, CA · Senior
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card intent detected
Green-card follow-through: 67%
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- The IT Systems Engineer provides services to employees with information technology issues and requests involving end-user system development and delivery.
- Works closely with other IT teams to ensure the highest levels of operational excellence.
- Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies.
Responsibilities
- Lead endpoint-related development/implementation activities.
- Create and maintain all aspects of end user systems standardization strategy, including asset life cycles
- Design, deploy, and manage Apple Mac end-user systems, including hardware provisioning, software installations, and OS configurations (Window's, macOS, IOS etc.).
- Develop and enforce access policies using Active Directory and Entra ID, including group policies, conditional access, multi-factor authentication (MFA), and role-based access control (RBAC) to ensure compliance with security standards.
- Troubleshoot and resolve end-user issues related to Window's & Mac hardware, software, networking, and integration with enterprise systems, providing Tier 2/3 support.
- Document maintenance and troubleshooting procedures
- Develop operations procedures and tools to improve operational efficiency and reliability for client systems
- Manage Infrastructure Lab for client systems initiatives, including development and testing
- Mentor Penumbra's IT support staff
- Manage and maintain vendor relationships, vendor contracts, and road maps related to PC's, Macs, smartphones, tablets, peripherals, printers, software, and cloud services
Requirements
- Experience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Microsoft Windows, Mac OS, Office 365, Adobe Creative Cloud, and Anti-virus/anti-malware utilities.
- Strong expertise in MDM tools such as Jamf Pro, Microsoft Intune, jumpcloud, or Kandji, including hands-on experience with zero-touch deployment and compliance monitoring
- Excellent troubleshooting skills, with the ability to diagnose complex issues involving hardware, software, and network connectivity.
- Problem solving skills, resilience, ability to prioritize changing demands
- High degree of accuracy and attention to detail
- Proficiency with
- Willingness and ability to work on site.
- Must be able to move between buildings and floors.
- Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day.
- Must be able to read, prepare emails, and produce documents and spreadsheets.
- Bachelor's degree in Computer Science, Engineering, or a related field with 10+ years' experience providing enterprise level end user support, or an equivalent combination of education and experience.
- Advanced scripting and automation skills (e.g., PowerShell or Python, for cross-platform tasks).
- Excellent oral, written, and interpersonal communication skills
- Medical device, pharmaceutical, biotech, or other regulated industry experience desired
- Relevant certification such as
- General office environment
- May have business travel from 0%
Compensation
- $120,000 - $162,000/ year We offer a competitive compensation package plus a benefits and equity program, when applicable.
- Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
Benefits
- Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need.
Company info
- Maintain effective relationships with customers
- Actively listen to customers' needs and requests, ensuring they are fully understood with appropriate expectations, effectively set and delivered.
Equal opportunity
- For additional information on Penumbra's commitment to being an equal opportunity employer, please see Penumbra's AAP Policy Statement.
This listing is sourced directly from Penumbra's careers page and normalized into a canonical job model.