Owner
Director of Customer Success Management
Remote - United States · Director
Sponsorship not specified$190k-$210kDetected 63 days ago
HubSpotCRMAccount ManagementForecastingCustomer SuccessShopifyLeadershipCommunicationCollaborationMentoring
About the role
- About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants.
- Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth.
Responsibilities
- Our system drives demand, converts it, and helps operators run their business day to day.
- Strong AI fluency - you actively use AI tools in your work, have a clear point of view on AI's role in customer success, and can drive adoption of AI-augmented workflows across a team
- Ability to develop a clear framework for where AI should handle, assist, or defer to human CSMs across the customer lifecycle
- Experience developing managers and building high-performance, accountable cultures
Requirements
- Experience & Leadership
- 8-12+ years in Customer Success, Account Management, or similar customer-facing roles in SaaS or technology
- 3-5+ years leading high-performing CSM teams, including managers and/or senior ICs, with clear operating cadences, performance frameworks, and a culture of continuous improvement
- Proven track record of improving retention and driving expansion in a recurring revenue business
- Experience owning or influencing renewals and expansion targets
- Ability to engage and influence executive stakeholders at customer accounts
- Deep expertise in core CS metrics: product adoption, time-to-value, revenue retention, etc.
- Ability to translate data into clear actions and priorities
- Proven ability to transform teams from reactive to proactive through strong change management
- If you believe you are being contacted by a scammer, please mark the communication as "phishing" or "spam" and do not respond.
Nice to have
- Familiarity with SaaS platforms, restaurant tech, online ordering, or POS solutions is a plus
Skills
- Owner is the AI-native system local business owners use to succeed, starting with restaurants.
- It powers everything from the restaurant's website, online ordering, CRM, POS, and more.
- Product philosophy
Compensation
- The estimated base salary range for this role is $190-210K, plus a generous pre-IPO equity package
Benefits
- Build AI-augmented workflows across the CS motion - from health scoring and predictive analytics to customer communication and just-in-time enablement.
Company info
- Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.
- Why we are looking for you
- As Owner scales, our biggest opportunity - and risk -is ensuring our restaurant customers consistently realize meaningful value from our platform.
- As Director of Customer Success, you will play a vital role in ensuring our customers are ultimately successful with our product, increasing their retention and growth with Owner.
This listing is sourced directly from Owner's careers page and normalized into a canonical job model.