Lyra Health

Senior Group Manager, Customer Success

United States · Senior

Sponsorship not specified$134k-$184kDetected 13 days ago

SalesforceForecastingCustomer SuccessResearchCommunicationOrganizational Skills

About the role

You should be highly organized, detail-oriented, and resourceful.
This role will be a great fit for you if you are a doer, passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.

Hire, develop, and retain a team of high-performing Customer Success Managers while ensuring operational consistency across customer tiers and segments.
Partner with the Customer Success Director to monitor team performance, optimize operational procedures, and elevate training or enablement needs.
Drive team accountability for core department KPIs, including renewal rates, customer retention, net-new revenue expansion, and customer satisfaction.
Lead risk management strategies across assigned segments to address talent, relationship, and revenue risks through cross-functional reviews and account meetings.
Oversee monthly revenue forecasting, ensuring strategies are deployed to mitigate financial risks and support underperforming accounts.
Manage executive-level client engagement and high-visibility clinical or operational escalations alongside your team.
Collaborate closely with cross-functional partners across Partnerships, Marketing, Clinical, Product, Analytics, and Workforce Transformation to ensure the voice of the customer is reflected across all business units.
Manage customer relationships as needed.

5+ years of management experience
Ability to communicate effectively with senior management
Experience with tools such as Salesforce and Tableau.
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Experience in employer-sponsored health benefits space required
Ability to effectively organize and manage multiple company initiatives and proven ability to positively influence peers
Excellent listening and communication skills both verbal and written, with an emphasis on quickly gaining trust
can build relationships at all organizational levels both externally and internally. Ability to communicate effectively with senior management
Experience with tools such as Salesforce and Tableau. Experience with Gainsight is a plus
Passion for mental health and changing the healthcare landscape
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Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs.

About Lyra Health
Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships.
Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs.
Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Lyra Health is looking for a Senior Group Manager who is energized by engaging with customers, building relationships, and delivering results.

This listing is sourced directly from Lyra Health's careers page and normalized into a canonical job model.