Jobber
Director, IT & Operations
Toronto · Director
Sponsorship not specifiedDetected 33 days ago
CybersecurityLogisticsProcurementZero TrustLeadershipCollaborationMentoring
About the role
- Champion best practices in security, compliance, and operational scalability across the organization.
- Operate as a player/coach: set strategic direction and have the experience and knowledge to go deep when needed, leading through your team rather than around them.
- Oversee networking and infrastructure;including Meraki and UI hardware, ensuring security, scalability, and reliability, while leading identity and access management strategy toward a zero-trust architecture.
Responsibilities
- We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate.
- Leaders at Jobber work with empathy and support employees to build healthy work-life harmony.
Requirements
- Ensure the IT help desk delivers an exceptional internal support experience with timely, high-quality resolution, and develop training programs and career pathways that cultivate technical skills and retain top talent.
- Progressive IT experience, including demonstrated leadership of multi-level teams spanning both IT engineering and IT operations functions.
- A track record of scaling a team's output with AI and automation, reaching for leverage before headcount.
- Hands-on experience with Apple hardware, Google Workspace, cloud-based MDMs, and next-gen endpoint security products such as CrowdStrike and JAMF Protect.
- Deep knowledge of networking, systems architecture, identity and access management (Okta), and security best practices.
- Experience managing IT budgets, vendor relationships, and contract negotiations.
- Strong understanding of compliance and security regulations relevant to a scaling technology company.
Skills
- Ensure employee identity and access management processes are streamlined for both compliance and efficiency.
- Represent the IT function with senior leadership, driving visibility into roadmap, risks, and resource needs across the organization.
Compensation
- At Jobber, we also believe that compensation should be transparent, fair, and supportive of your experience and growth.
- This role has a minimum annual salary of $181,400 CAD, a midpoint of $213,500 CAD, and a maximum salary of $245,400 CAD, designed to reflect the progression from learning the ropes to truly excelling.
- We design our compensation to reflect each new hire's skills, experience, and the complexity of the role, ensuring a fair and competitive salary.
- Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint.
- The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop.
- This approach ensures that compensation aligns with both an individual's current capabilities and their opportunity for future growth.
Benefits
- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
- A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
- A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
Company info
- Job by job, we're transforming the way service is delivered.
- Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid!
- We're bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers.
- Jobber exists to help make these small businesses successful, and when they're successful we all win!
- The IT & Security team's mission is to keep Jobber's people, data, and infrastructure secure, reliable, and scalable as the company grows.
- As Director, IT and Operations, you will lead the IT function, spanning IT Engineering and IT Operations, serving as the internal technology backbone that every Jobberino relies on to do their best work.
- Your teams are responsible for the end-user support experience, networking and infrastructure, hardware lifecycle, shared software and AI tooling, and the physical IT footprint across Jobber's office locations.
- We're looking for a Director, IT and Operations to be part of our IT & Security department.
- With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience.
- Running a small business today isn't like it used to be-the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more.
- Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more.
- With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011-but we've just scratched the surface of what we want to accomplish for our customers.
- To work with a group of people who are humble, supportive, and give a sh*t about our customers.
Equal opportunity
- We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
This listing is sourced directly from Jobber's careers page and normalized into a canonical job model.