nashvillezoo

Guest Service Associate

Nashville, TN · Part-time

Sponsorship not specified$25k-$30kDetected 13 days ago

ExpressCustomer SupportCommunication

About the role

Nashville Zoo is dedicated to inspiring a culture of understanding and discovery of our natural world through conservation, innovation, and leadership.
With a diverse collection of animals and a commitment to wildlife preservation, we provide engaging experiences for visitors of all ages.

Responsibilities

Maintain professional conduct at all times and consistently model the organization's values in all interactions with colleagues, guests, and stakeholders.
Maintain regular and reliable attendance
Maintain a positive example in meeting the needs of Nashville Zoo guests, working with other crew members to improve guest relations and handle individual guest issues as needed.
Maintain proper cash handling protocols in the ticket booths and guest services hut at all times.
Work with Leads as needed to evaluate overages and shortages and work proactively to address any procedural issues.
Work with Guest Services Director and/or Leads for updates on use of the system and retrain/refresh skills on a regular basis.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Requirements

Some knowledge of cash register or computer sales programs helpful as well as general guest or customer service experience in a related field required.
Must have received or be currently seeking high school diploma or GED equivalent. Some knowledge of cash register or computer sales programs helpful as well as general guest or customer service experience in a related field required.
Staff must frequently stand and walk for extended periods, interact with guests throughout their shift, and occasionally lift, carry, or move items up to 25-30 lbs, such as program materials, supplies, or event equipment. These roles require clear verbal communication, strong customer‑service skills, and the ability to project one's voice during programs, tours, and presentations. Employees regularly work both indoors and outdoors in varying weather conditions and may be exposed to noise, crowds, dust, and routine cleaning agents. Staff must safely navigate public areas, stairs, and uneven surfaces, while operating basic equipment such as radios, tablets, microphones, and point‑of‑sale systems. Positions may involve assisting with special events, school programs, or animal‑themed activities, requiring flexibility, professionalism, and adherence to safety and guest‑interaction protocols. Schedules may include weekends, holidays, early mornings, evenings, and occasional overtime based on programming or attendance needs. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Nashville Zoo is an EEO Institution and a Drug Free Workplace.
Candidates for this position must submit to a criminal background check and pass a drug test.

Skills

Ability to self-direct work tasks while ensuring safety and productivity.
Ability to work with others in a positive, encouraging environment.
Ability to communicate effectively.
A person who is well-organized and capable of thinking effectively in the moment.
Basic cash handling knowledge for making change and conducting transactions.
Education/ Experience:
Must have received or be currently seeking high school diploma or GED equivalent.
Physical Responsibilities:
Schedules may include weekends, holidays, early mornings, evenings, and occasional overtime based on programming or attendance needs.
Work Schedule:
Flexibility: Position may require flexibility in working hours to accommodate special events, emergencies, or animal care needs.
Pre-employment requirements:

Compensation

$14.31 - $14.31 USD

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