Bad Dragon
Customer Service Associate
Phoenix, Arizona, United States · Full-time
Sponsorship not specifiedDetected 364 days ago
CRMCustomer SupportZendeskCommunicationTime ManagementMicrosoft Office
About the role
- The company is committed to maintaining a professional, efficient, and collaborative work environment that encourages innovation and continuous improvement.
- This is a full-time, on-site position based in Phoenix, Arizona.
- Resolve product and service issues by clarifying the customer's concerns, identifying root causes, proposing and executing effective solutions, and following up to ensure satisfaction.
Responsibilities
- About Bad Dragon Bad Dragon is a modern production, design, and fulfillment company headquartered in Phoenix, Arizona, specializing in the manufacturing and retail of adult products.
- Job Brief Bad Dragon is seeking an experienced Customer Service Representative to provide exceptional service and online support to its customers.
- The successful candidate will demonstrate strong communication skills, professionalism, and the ability to build and maintain positive customer relationships.
- Job Duties Prepare for customer inquiries by becoming familiar with our products, services, and internal support policies.
- Deliver clear, friendly, and thorough responses with a focus on accuracy and empathy.
- Maintain accurate records of all customer interactions and resolutions.
- Provide basic technical support for website navigation, account access, and troubleshooting.
- Collaborate with other departments to discuss customer and company news and feedback.
Requirements
- High school diploma or equivalent required.
- Demonstrated proficiency in Microsoft Office and Google Workspace applications.
- Experience with CRM or help-desk tools (e.g., Zendesk) is a plus.
Benefits
- We offer competitive compensation and a comprehensive benefits package for qualified candidates.
- Our benefits include:
- Company-provided health, vision, and dental insurance for employees and their eligible dependents.
- 401(k) retirement plan.
- Exclusive access to on-site gym.
Equal opportunity
- We are proud to be an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.
- Diversity and inclusivity are integral to who we are and how we do business.
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This listing is sourced directly from Bad Dragon's careers page and normalized into a canonical job model.