B GARAGE
Customer Success Manager
New York City
Sponsorship not specifiedDetected 6 days ago
Account ManagementLogisticsProcurementCustomer SuccessCustomer SupportZendeskIntercomCommunicationOrganizational Skills
About the role
- This is a hands-on, high-ownership role.
- Triage, investigate, and resolve customer issues end-to-end, escalating across Operations, Product, Finance, or Go-to-Market when needed and staying accountable through resolution.
Responsibilities
- Build Garage's customer success operating system, including support workflows, escalation paths, response standards, internal documentation, Help Center content, macros, and knowledge-base resources.
- Create scalable processes, tooling, and automations that make support faster, more consistent, and easier to manage as Garage grows.
- Own the day-to-day customer experience across phone, email, chat, and text for buyers and sellers.
- Build voice-of-customer insights by identifying patterns in customer questions, pain points, and product friction, then translating those insights into clear recommendations for internal teams.
- Support purchase management workflows by coordinating next steps, customer updates, and internal handoffs that keep transactions moving.
Requirements
- 3+ years of experience in customer success, customer support, customer experience, account management, operations, or another customer-facing role.
- Experience managing customer issues or customer workflows from intake through resolution.
Nice to have
- Experience at a startup or high-growth technology company.
- Experience with marketplaces, logistics, payments, procurement, equipment, or operationally complex transactions.
- Experience improving workflows through automation, AI tools, routing, implementation, or migration.
- Growth oriented.
- We invest in people who grow as the company grows.
- Everyone has a lot to give and a lot to learn.
- Customer focused.
- Customer success is our success.
Compensation
- Bi-annual team offsite
Benefits
- Competitive salary and stock options
- Health, dental and vision insurance (100% covered)
- Unlimited paid time off every year (in addition to company observed holidays)
- $100 monthly wellness stipend
- Pre-tax commuter benefits
Company info
- Garage powers the exchange of critical assets across America's essential industries. We started with fire departments, where purchasing mission-critical vehicles and equipment used to take months of paperwork, phone calls, and delays. Our agentic platform automates the entire transaction: discovery, payments, freight, paperwork, warranty, and financing. What once took months now takes minutes.
- In under a year, we've expanded to cities and towns in all 50 states and grown revenue more than 10x. Based in New York, we've raised $18M from Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors. We're moving fast, growing quickly, and just getting started.
- Garage powers the exchange of critical assets across America's essential industries.
- We started with fire departments, where purchasing mission-critical vehicles and equipment used to take months of paperwork, phone calls, and delays.
- Our agentic platform automates the entire transaction: discovery, payments, freight, paperwork, warranty, and financing.
- What once took months now takes minutes.
- In under a year, we've expanded to cities and towns in all 50 states and grown revenue more than 10x.
- Based in New York, we've raised $18M from Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors.
- We're moving fast, growing quickly, and just getting started.
- Define what great customer success looks like at Garage and build the foundation for the function we'll scale from.
- We're looking for a Customer Success Manager to build and own the customer success function at Garage.
- This is a hands-on, high-ownership role. You'll support customers directly across phone, email, chat, and text
- You'll be a strong fit if you're excited to both work directly with customers and build the foundation of a function from the ground up.
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