American Oncology Network AON

Financial Counselor, Lead

US-TX-Houston

Sponsorship not specified$20k-$35kDetected 7 days ago

CompliancePerformance ManagementHIPAAEHR/EMRPatient CareFDA RegulatoryCommunicationAccounts Payable

About the role

Responsible to assist in the organization and implementation of all aspects related to Financial Counseling.
Act as a resource person for all office staff and patients in resolving financial counseling issues.
Assist Manager with organizing all aspects related to Financial Counseling duties for clinics.

Provide support to all staff with Financial Counseling questions.
Develop a daily accounts receivable report that will be handed out to the front office staff detailing the amount of money to collect from each patient.
Act as team lead for assigned staff including Trainers, Floats, and newly acquired Revenue Cycle staff.
Performs the daily tasks of Financial Counselor and acts as Float and/or Trainer as necessary in any assigned Company office.
Act as team lead to assist immediate supervisor with training, monitoring work and addressing workflow concerns.
Maintain ability to work the desk as Financial Counselor as necessary to cover vacations and/or position vacancies.
Assist in developing/writing and maintaining the department Standard Operating Procedures.
Work with Clinic Financial Manager to organize staffing and training for all locations; maintain up-to-date staffing calendars and distribute to team as needed
Make recommendations for improvement in processes and display ability to develop and implement improvement plan as needed in the department.
Take a lead role in updating and maintaining financial counseling training materials.

Ability to effectively communicate and interact with coworkers, insurance company staff, hospital staff, patients, public, physicians and their staff.
Request authorizations as required for internal services as well as outside tests, hospital admittance and referrals to doctors. Document all information in Onco/EMR and Centricity.
The financial counselor will also determine if prior authorization is required and request the authorization if needed.
High School Diploma or GED.
Experience working in a healthcare field (preferably in a clinical setting or business office) is required.
Insurance knowledge requirements include understanding of medical terminology, managed care authorization process, ICD and CPT codes, collection experience and ability to calculate and collect patients' responsibility and insurance co-pay/coinsurance.

Assist CFM in developing quarterly work reviews and annual performance reviews for financial counselors.
Monitor daily/weekly schedules to identify and review all HMO, Medicaid, Self Pay accounts according to the policies and procedures established in the Managed Care training manual. Report all areas of concern to FC Merger Supervisor.

Register patients that will be receiving newly approved FDA drugs with appropriate "Hot Line" to support reimbursement if insurance carrier refuses treatment or payment.
Confirm demographic information; explain insurance benefits to patient, detailing their financial responsibility, obtain necessary consent form signatures, including HIPAA policy.

Assist with the timecard management of assigned site staff, including ensuring compliance with Company attendance policy, monitoring/tracking overtime, and arranging coverage for time off requests as delegated by Clinic Financial Manager.

This listing is sourced directly from American Oncology Network AON's careers page and normalized into a canonical job model.