The RealReal
Exceptions Specialist
Onsite - Phoenix, AZ · Junior
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About the role
- As an Exceptions Specialist, you will act as a liaison between the warehouse and customer service by performing the following duties.
- You're also responsible for the management of exceptions from daily activities.
- Customer Returns & Consignor Return Issues
Responsibilities
- Manage Packsize & Autobagger order issues
- Manage un-batchable report and investigate orders
- Manage ZenDesk Tickets
Requirements
- Ability to think quickly on your feet
- Must be punctual and available to work overtime as needed
- Must be able to lift heavy boxes up to 50lbs and stand for extended periods of time
- Must have knowledge of Google Docs
Nice to have
- Must be able to navigate through Dior.
- Looker experience is a plus
- 1-2 years experience at an eCommerce facility preferred
Compensation
- Compensation, Benefits, + Perks
Visa & Work Authorization
- al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status
This listing is sourced directly from The RealReal's careers page and normalized into a canonical job model.