SteerBridge

Tier 1 Help Desk Technician - El Paso TX

El Paso, TX · Senior

No sponsorship$33k-$34kDetected 355 days ago

LeadershipCommunication

About the role

We don't simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.
SteerBridge is proud to be an Equal Opportunity Employer.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws.

Immediately perform a warm transfer to the appropriate application resolver group for applications issues.
Provide and maintain ownership of service request (SR) lifecycle (end-to-end ownership) and provide timely response to SR's based on priority.
Maintain oversight for monitoring, controlling, and ensuring timely resolution of SRs.

Must be skilled in providing courteous, customer-friendly, high-quality service.
1+ year Help Desk work experience.
Experience with ServiceNow ticketing system.
Transfer the incident to the appropriate work queue as required.
Transfer the SR to the appropriate resolver group as required.
Required Skills and Qualifications
Must be a US Citizen.
Bachelor's Degree preferred, but equivalent experience in lieu of degree acceptable.
Must be a resident of Kentucky, Louisianna, or Texas.
Must be to work from local GDIT office as required.
Previous experience working on civilian federal government agency contract(s).

Demonstrated experience in providing accurate information to customers, enabling a high first call resolution rate.

This listing is sourced directly from SteerBridge's careers page and normalized into a canonical job model.