HomeStreet Bank
Customer Service Representative II
Los Angeles, California · Mid · Full-time
Sponsorship not specified$20k-$24kDetected 1 day ago
ExcelCustomer SupportCommunication
About the role
- Mechanics Bank is currently searching for full time Customer Service Representative II to join our team at our Hollywood Blvd Branch.
- This position is responsible for acquisition, retention and expansion of new and existing customer relationships.
- Provide a variety of teller services such as handling deposits, withdrawals, and maintaining accounts.
Responsibilities
- Effectively partners with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience.
- Maintains thorough knowledge of bank products and services.
- Supports branch lobby management.
- Performs daily teller services such as processing deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, wire transfers and other related matters.
- Balances cash drawer independently, maintains cash over and short record within Mechanics Banks compliance policy.
- May be assigned the control of the vault cash. Follows guidelines to maintain limits, meet cash shipment requirements, and balance daily.
- Effectively perform project responsibilities as assigned such as processing and balancing ATM, daily branch balancing, Customer Information System input, branch supply orders, and monthly branch report generation.
Requirements
- Additional experience may be considered in lieu of degree.
- Excellent written and oral communication skills are required.
- Must be a self-starter, dependable, able to work within deadlines under pressure.
- Must possess good judgment, and the ability to accept responsibility and handle confidential information.
- Ability to work quickly and accurately, to analyze information and make decisions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
- The employee is occasionally required to stand
Nice to have
- Minimum of 2 years cash handling and customer service experience.
- Banking experience preferred.
- Some experience in opening new deposit accounts preferred.
- PC experience required.
- Word, Excel and teller/bank software preferred.
Compensation
- Eligible for Retail Incentive Plan
- $20.00 - $24.00 hourly
- Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
- Participates in two community events per year.
Benefits
- Medical, prescription, dental, and vision coverage for employees and their eligible family members
- Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
- Health Savings Account with employer contribution
- Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
- 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
- Supplemental Health plans, Voluntary Legal and Identity Theft Services
- 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year
Company info
- Effectively interviews and profiles new and existing customers in order to recommend appropriate banking products and services.
- Where appropriate, actively takes advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products meet needs of customer.
- Participates in sales programs to generate new customers.
- Actively listens to customers, and maintains a friendly, positive, professional attitude. Resolves difficult situations with creativity, tact and diplomacy.
- Looks for ways to pleasantly surprise our customers, i.e., doing something above and beyond their expectation that makes them feel special.
- Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
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This listing is sourced directly from HomeStreet Bank's careers page and normalized into a canonical job model.