Agile Defense

Tier III Analyst

Rosslyn, VA · Mid

No sponsorshipDetected 37 days ago

Process ImprovementCommunicationCollaboration

About the role

This role plays a key part in bridging daily operational needs with long‑term enhancements, ensuring both efficient internal operations and a better overall customer experience.
They will engage in ticket reviews, minor troubleshooting, and ticket assignments, and be responsible for providing status updates regarding current ticket load and resolution metrics.
They will also be responsible for organizing trackers and work for Tier III related documentation, such as Standard Operating Procedures and Knowledge Base Articles.

Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.

With a constant eye for improvement, they will participate in process improvement sessions to streamline team procedures and enhance system functionality for better end customer experience.
Secret, Must Have Clearance to Start

Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental.
Our culture is alive and evolving, but it always stays true to its roots.
We call it the 6Hs, the values that define our culture and guide everything we do.
Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.
Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions.

This listing is sourced directly from Agile Defense's careers page and normalized into a canonical job model.