Sony
Hardware Fleet Operations Specialist
United States, Aliso Viejo, CA
Sponsorship not specified$40k-$45kDetected 16 hours ago
PythonBashLinuxJiraCustomer SupportCommunication
About the role
- Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work.
- Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand.
- SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual (IP) in the world.
Responsibilities
- Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation.
- Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows.
- Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings.
- Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency.
- Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team.
- Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
- We strive to create an inclusive environment, empower employees and embrace diversity.
Requirements
- 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems.
- Experience following and improving runbooks, documentation, and operational processes.
- Familiarity with ticketing systems such as Jira or ServiceNow in an operations context.
Nice to have
- Linux terminal-based troubleshooting
- Basic scripting or automation (e.g., Bash, Python, or similar)
- Compensation: $40-45/Hour
Compensation
- Compensation: $40-45/Hour
Company info
- Looking For
- Prior experience in a technical support, operations, or IT service delivery role.
- Comfortable in working primarily in Linux terminal environments.
- Strong written and verbal communication skills, with the ability to clearly document issues and solutions for technical and non-technical audiences.
- Why Sony Interactive Entertainment?
- As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence.
- Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
- Hardware Fleet Operations Specialist
Equal opportunity
- Statement:
- Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
- We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
- Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
This listing is sourced directly from Sony's careers page and normalized into a canonical job model.