G2 Capital Advisors

Trust & Safety Senior Specialist

Remote (US) · Senior

Sponsorship not specifiedDetected 37 days ago

SQLSnowflakeData VisualizationJiraSalesforceZendesk

About the role

Serve as the primary owner of complex Trust & Safety escalations from internal teams and external customers and vendors, making documented, data-backed final decisions that set team precedent.
Escalate only genuinely novel, precedent-setting situations to manager-level leadership.
Use SQL and BI tooling (e.g. Looker, Snowflake) to independently investigate fraud trends across G2's marketplace, identifying patterns of abuse including fake reviews, coordinated manipulation, fake accounts, and review gating.

Resolve high-impact, sensitive cases end-to-end with little to no supervision; own the decision, the documentation, and the follow-through. Escalate only genuinely novel, precedent-setting situations to manager-level leadership.
Partner cross-functionally with Product, Engineering, and RevOrg to communicate enforcement decisions, surface patterns that require product-level fixes, and ensure T&S actions are understood and defensible across the organization.
Now, we have joined forces with Capterra https://www.capterra.com/, SoftwareAdvice https://www.softwareadvice.com/, and GetApp https://www.getapp.com/ to create the largest source of online data and software insights to fuel intelligent buying in the age of AI.

3+ years of experience in Trust & Safety with hands-on exposure to automated or scaled enforcement systems.
Experience with content moderation, scaled enforcement programs, policy interpretation, and real-time incident response in complex environments.
You can evaluate errors, interpret metrics, and connect model behavior back to policy intent.
experience with case management platforms (Salesforce, Zendesk, or Jira).

Experience at a B2B marketplace, software review platform, or user-generated content environment.
Demonstrated ability to move from data → pattern identification → rule creation.
Overall, candidates should be able to use data to investigate issues, assess tradeoffs, and inform decisions-not just report outcomes.
Our Commitment to Inclusivity and Diversity
Learn more about our commitments here https://culture.g2.com/commitments.
How We Use AI Technology in Our Hiring Process

With 200M+ combined annual visitors and 6M verified reviews, we are now the centralized place to enable software buyers to make better and faster decisions with confidence.

And we are just getting started!
We are setting out to transform the global B2B software industry and become the most trusted data foundation for buyers and sellers of software for the age of AI.

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This listing is sourced directly from G2 Capital Advisors's careers page and normalized into a canonical job model.