Scorpion Enterprises, LLC

Scorpion Enterprises, LLC

Senior Client Experience Analyst

Dallas, TX · Senior

Sponsorship not specifiedDetected 9 hours ago
StatisticsA/B TestingSEOEmail MarketingCRMAccount ManagementFinancial AnalysisForecastingOnboardingExperimental DesignLeadershipCommunicationCollaborationPublic Speaking

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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • The Senior Analyst connects data, client feedback, and operational signals to uncover systemic risks, prioritize improvements, and influence enterprise-wide decisions.
  • They bring clarity to ambiguity, identify leading indicators of retention and growth, and help transform client insight into organizational action.
  • This is a highly analytical, systems-oriented role that requires strong business judgment, executive communication skills, and a deep curiosity about the real client experience.

Responsibilities

  • Develop and maintain a prioritized view of top experience risks and opportunities.
  • Partner with leadership to ensure experience metrics are tied directly to revenue performance.
  • Build dashboards and executive-level reporting that translate complex data into clear business implications.
  • Partner with Sales, Account Management, Product, Marketing, and Operations to improve key lifecycle stages (handoff, onboarding, engagement, renewal).
  • Support design and measurement of experience pilots and improvement initiatives.
  • Maintain direct exposure to client reality through call reviews, written communication audits, and qualitative feedback analysis.
  • Regular manager check-ins to drive performance and career growth through Lattice
  • Scorpion supports a range of work arrangements, including in-office, hybrid, and remote roles.

Requirements

  • Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, Human Centered Design, Psychology, or a related field-or equivalent practical experience.
  • 5+ years of experience in analytics, strategy, operations, consulting, or customer-focused roles
  • Demonstrated ability to influence cross-functional leaders without direct authority
  • Proven ability to connect experience metrics to revenue and operational outcomes

Skills

  • Excellent executive communication and storytelling skills
  • Strategic thinker who connects insight to business impact
  • Systems-oriented and comfortable navigating ambiguity
  • Confident presenting to senior leadership
  • Naturally curious and field-connected
  • Comfortable surfacing hard truths with data and clarity
  • Biased toward action - not just analysis
  • Our Scorpion Values
  • Linear and logistic regression

Compensation

  • We acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.
  • The base salary range is $110,000 (entry-level) - $120,000 (highly experienced), exclusive of fringe benefits.
  • If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience.
  • Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer.
  • Please keep in mind that the range mentioned above is the total salary range for the role.
  • Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.

Benefits

  • We invest in our employees by offering them diverse benefits from best-in-class carriers.
  • These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy-today and tomorrow.
  • 100% employer-paid medical, dental, and vision insurance
  • Flexible paid time off, so you can rest, relax, and recharge away from work
  • Paid parental leave

Company info

  • Scorpion is the leading provider of technology and services helping local businesses thrive.
  • We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love.
  • We offer tools to know what's going on with marketing, competitors, and customers.
  • We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success.
  • At Scorpion, we are ready to do whatever it takes to help our clients reach their goals.
  • Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs.
  • We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses.
  • We're a technology-led service with a human touch.

Visa & Work Authorization

  • nd considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation
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