Saronic

Saronic

IT Technician

Austin, TX

Sponsorship not specifiedDetected 4 days ago
CybersecurityCustomer SupportTCP/IPDNSFirewallVPNCommunicationProblem SolvingMentoringCompTIA

About the role

  • Saronic is seeking a talented and organized IT Technician.
  • You will be responsible for resolving technical issues, performing system maintenance, and ensuring the overall health of Saronic's IT infrastructure.

Responsibilities

  • Provide support for hardware, software, and network issues, including desktops, laptops, servers, printers, and mobile devices
  • Perform routine system maintenance, including software updates, security patches, and backups.
  • Document and track support tickets using a helpdesk management system, ensuring resolutions are well-documented.
  • Maintain up-to-date knowledge of emerging IT trends and technologies to provide innovative solutions.
  • Collaborate with senior IT staff on complex technical projects, migrations, and system upgrades.

Requirements

  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • 3+ years of experience in a technical support or similar IT role.
  • Proficiency in troubleshooting hardware, software, and networking issues.
  • Experience with Windows and macOS operating systems, Active Directory, Office 365, and cloud services.
  • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.).
  • Familiarity with ticketing systems and helpdesk management tools.
  • Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
  • Problem-solving mindset with attention to detail and a strong ability to prioritize tasks.
  • Preferred Qualifications:

Nice to have

  • Familiarity with Department of Defense (DoD) or military industry projects.
  • Knowledge of autonomous systems or maritime technology.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Occasional standing and walking within the office.
  • Manual dexterity to operate a computer keyboard, mouse, and other office equipment.
  • Occasional reaching, bending, or stooping to access file drawers, cabinets, or office supplies.
  • Lifting and carrying items up to 20 pounds occasionally (e.g., office supplies, packages).
  • Physical Demands

Company info

  • We are also committed to providing reasonable accommodations for qualified individuals with disabilities.

Visa & Work Authorization

  • If this role is based in the United States, it requires access to export-controlled information or items that require "U.S. Person" status
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This listing is sourced directly from Saronic's careers page and normalized into a canonical job model.