Hiive
Analyst/Senior Analyst, Account Services
Vancouver, BC (HQ) · Senior
Sponsorship not specifiedDetected 11 days ago
Email MarketingLeadershipCommunicationCollaboration
About the role
- Hiive is redefining how private companies and their shareholders access liquidity.
- Interested in learning more about life at Hiive?
- Check out our careers page https://www.hiive.com/careers to see how you can grow with us!
Responsibilities
- Helping refine internal processes, write documentation, and support Account Services initiatives, including building a self-serve experience for both external and internal users by writing and maintaining Hiive's knowledge base.
- These tools are designed to support and inform human decision-making and are not used as the sole basis for any employment decision.
Requirements
- 2-3 years of experience in a customer-facing or operational role, ideally within a SaaS or financial technology environment.
- Excellent communication and collaboration skills, with the ability to work effectively with team members.
- We honor such rights where required by applicable law.
Skills
- Solid technical aptitude and the ability to quickly learn and adapt to new tools, systems, and workflows.
- Curious and detail-oriented, able to spot problems or friction in workflows and suggest potential improvements.
- Nice to have - experience writing and maintaining content for a customer knowledge base or lifecycle communication (e.g., email campaigns).
- This information is used for recruitment, evaluation, and compliance purposes in accordance with applicable law.
- Compensation, Benefits &
- For accommodation requests or questions about this notice, contact careers@hiive.com.
Compensation
- Highly competitive salary commensurate with experience and contribution.
Benefits
- Opportunity to participate in ownership of a rapidly growing company through our employee stock option plan.
- Comprehensive 100% employer-paid health & dental premiums and a Health/Personal Spending Account for Canadian employees. (An employer-subsidized benefits program is available for US-based team members).
- Enjoy a $20-per-day commuter benefit for every day you work in our Vancouver HQ.
- Entrepreneurial culture and a small and dynamic team.
- Helping implement Hiive's onboarding experience through lifecycle emails, education, and videos.
- If you are based in Vancouver, enjoy a dedicated desk in our Vancouver, BC HQ, in the heart of downtown, with a fridge stocked with healthy snacks and drinks, an onsite gym, and a gorgeous rooftop amenity.
Company info
- Supporting customers directly via email, providing timely product guidance and technical support.
Visa & Work Authorization
- Sponsorship, immigration, and relocation for exceptional candidates.
This listing is sourced directly from Hiive's careers page and normalized into a canonical job model.