Gigaml
Product Manager
San Francisco
Sponsorship not specifiedDetected 173 days ago
PythonDistributed SystemsAPI DevelopmentMachine LearningLLMsRAGAgentic AIProduct ManagementProduct StrategySalesforceSalesCustomer SuccessCustomer SupportZendeskLeadershipCommunicationCollaboration
About the role
- You'll work at the intersection of cutting-edge
- This role requires someone who can think deeply about AI product strategy while also diving into the technical details of real-time orchestration, emotional intelligence, and enterprise compliance.
- Define how agents learn from every interaction-pattern recognition, policy refinement, edge case handling
Responsibilities
- Define and execute the roadmap toward 98% automation of support tickets and operations workflows
- Drive API design and developer experience for headless agents and integrations
- Monitor resolution rates, identify failure patterns, and drive systematic improvements
- Partner with AI/ML engineers on model integration and prompt optimization
- Work with Design to create intuitive experiences for complex agent configuration
- Drive the product strategy for agents that automatically improve from 60% to 98% resolution
- Build feedback loops that identify gaps and automatically expand agent capabilities
- Own the path from "agent handles simple cases" to "agent handles 98% of all cases"
- Lead product strategy for complex real-time workflows (e.g., coordinating customer, driver, and merchant simultaneously)
Requirements
- 5+ years combined experience in product management and software engineering
- Minimum 1 year as a software engineer - hands-on professional coding experience required
- Strong technical foundation. ability to engage in architectural discussions, read code, and understand complex distributed systems
- Experience with real-time systems - voice, video, messaging, or similar latency-sensitive products
- Excellent communication. ability to translate complex technical concepts for diverse audiences
Nice to have
- AI/ML product experience
- LLMs, conversational AI, or voice AI products
- Developer tools experience
- APIs, SDKs, platform products, or developer experience
- Experience with Python. ability to prototype, analyze data, and work directly in our codebase
- Startup experience - comfort with ambiguity, wearing multiple hats, and moving fast
- AI/ML product experience - LLMs, conversational AI, or voice AI products
- Developer tools experience - APIs, SDKs, platform products, or developer experience
Skills
- You use AI tools daily and have strong intuitions about AI capabilities and limitations
Benefits
- Competitive base + bonus + equity
- Dinner stipend
- $500/month wellness & commuter benefit (gym, fitness classes, mental health)
- Medical, dental, and vision coverage
- Translate the "enterprise operations platform" vision into concrete milestones across support, compliance, and operations
- Partner with customers in healthcare and finance to define compliance-grade automation
Company info
- You prioritize getting features to customers over perfect specifications
- Founded by Forbes 30 Under 30, backed by Redpoint and YC, growing fast
- Build deep relationships with Fortune 100 customers to understand why the last 10% of tickets still need humans
Equal opportunity
- Giga is an equal opportunity employer.
This listing is sourced directly from Gigaml's careers page and normalized into a canonical job model.