Phamily

Phamily

Strategic Operations Manager, Office of the CMO

Seattle, Washington · Full-time

Sponsorship not specified$90k-$110kDetected 7 days ago
RESTProject ManagementAccount ManagementBusiness DevelopmentLogisticsPublic HealthPatient CareResearchLeadershipCommunicationProblem SolvingPublic Speaking

About the role

  • This role acts as an extension of the CMO, ensuring that strategic priorities, key partnerships, enterprise opportunities, and organizational commitments are effectively coordinated and executed.
  • Working across clinical, commercial, operational, and executive stakeholders, the Strategic Operations Manager helps translate strategy into action while supporting revenue growth, client success, and market expansion efforts.
  • The role contributes directly to Phamily's mission by strengthening organizational coordination, supporting client success, and helping scale the impact of the Office of the CMO as the organization grows.

Responsibilities

  • Strategic Business & Growth Support
  • Support business development efforts by coordinating executive-level meetings, follow-up activities, and relationship management with prospective and existing clients.
  • Assist in developing executive presentations, proposals, business cases, and strategic materials for enterprise opportunities.
  • Track and manage pipeline activities, strategic partnerships, and key growth initiatives sponsored by the Office of the CMO.
  • Identify opportunities to expand client relationships, improve customer engagement, and support retention and growth efforts.
  • Collaborate with Sales, Account Management, Service Delivery, and Operations teams to ensure alignment on strategic client priorities.
  • Support continuity and follow-through with key client, partner, and stakeholder relationships.
  • Represent the Office of the CMO in select client, partner, and industry interactions.
  • The Strategic Operations Manager serves as a trusted partner within the Office of the CMO, helping drive strategic initiatives, executive engagement, client relationships, and business growth opportunities.
  • The role will require meaningful travel in support of client meetings, conferences, leadership retreats, and other strategic and operational engagements.

Requirements

  • Strong business acumen with the ability to understand growth strategies, client needs, operational challenges, and market dynamics.
  • Strong analytical and problem-solving capabilities with the ability to synthesize information into executive-level recommendations.
  • Experience preparing executive presentations, business cases, and strategic recommendations.
  • Experience managing complex stakeholder relationships and partnerships.
  • Demonstrated ability to balance exceptional attention to detail and execution with an ability to see the big picture and advance long-term organizational goals.
  • Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively with KPIs and achieve outcomes in high-ambiguity environments where processes may not be fully developed and context may evolve rapidly.
  • This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.

Nice to have

  • Preferred requirements:

Compensation

  • $90,000-$110,000/ year

Benefits

  • We are a fast-growing, early-stage company with a bold mission and significant work ahead; every employee at Jaan Health must embody growth company DNA.
  • Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost
  • 12 vacation days accrued annually for rest, travel, and personal time
  • Up to 9 sick/wellness days to prioritize your health and well-being
  • HSA and FSA account options
  • A collaborative, mission-driven team helping transform healthcare at scale
  • Partner with the CMO to identify, evaluate, and advance strategic growth opportunities with health systems, provider organizations, payers, and industry partners.
  • Job Reports To: Chief Medical Officer (CMO)

Equal opportunity

  • Phamily is an equal opportunity employer.
  • We celebrate diversity and are committed to creating an inclusive environment for all employees.
  • Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
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This listing is sourced directly from Phamily's careers page and normalized into a canonical job model.