Envision Horizons

Envision Horizons

VP of Client Services

United States - Remote · Vp

Sponsorship not specifiedDetected 14 days ago
ReactPerformance MarketingAccount ManagementNegotiationForecastingBudgetingLogisticsHRISLeadershipCommunicationMentoringOrganizational Skills

About the role

  • This leader will oversee not only Client Services but also the cross-functional execution of our Creative and Logistics functions, ensuring seamless integration of these capabilities into client strategy and delivery.
  • In addition to overseeing our Amazon-focused services, this position will play a pivotal role in leading our expansion beyond Amazon and guiding our transformation into a full-service marketplace and retail media agency.
  • This person will have a proven track record in client services leadership within a fast-paced agency environment, with demonstrated experience managing a P&L, driving both revenue growth and operational efficiency.

Responsibilities

  • Lead, mentor, and develop the client services team, fostering a culture of high performance and accountability.
  • Design, implement, and enforce repeatable protocols and processes across the client lifecycle that increase client LTV and drive net revenue retention-ensuring growth in scope of work, service mix, and spend per client, not just renewal.
  • Act as the executive point of contact for key clients, building trusted partnerships and proactively identifying and executing on opportunities for account growth and expanded service delivery.
  • Travel as needed to lead in-person client planning days, and coach and train account teams to independently plan and facilitate these sessions, building internal capability so the practice can scale without VP involvement in every engagement.
  • Develop and execute strategies to expand existing client engagements and support new business initiatives, including leading our growth beyond Amazon into additional marketplaces and retail media channels such as Walmart, Target, TikTok, and Ulta.
  • Partner cross-functionally with Creative and Logistics leaders to ensure capacity planning, prioritization, and execution are aligned with client needs and agency goals.
  • Partner with Operations and Finance to enhance standardized SOW templates and pricing frameworks for new and expanded service offerings, ensuring consistency, scalability, and margin visibility as the agency grows its service portfolio.
  • Build and manage client feedback loops and database management processes, ensuring the collection and analysis of quantifiable feedback to identify areas of strong performance, upsell/cross-sell opportunities, and areas for improvement.
  • Lead ongoing training and enablement programs for the client services team to ensure consistent, high-quality execution of retention and growth protocols across all accounts.
  • Manage the client services P&L, including revenue forecasting, budgeting, and scaling ratios, to maximize profitability and achieve financial targets.

Requirements

  • 10+ years of experience in client services, account management, or a related leadership role, either in digital marketing, e-commerce, or agency environments.
  • Experience with digital advertising, Amazon marketplace management, or e-commerce platforms.
  • Must have agency experience owning an agency P&L of $20M or more, including budgeting, forecasting, and financial analysis.

Nice to have

  • Experience in a senior brand-side role, including leading cross-functional teams and overseeing complex, high-value client relationships across multiple industry verticals.
  • Familiarity with measurement software, programmatic media, or affiliate marketing.

Compensation

  • Competitive base salary and performance bonus, so your results and ambition are truly rewarded.

Benefits

  • Competitive base salary and performance bonus, so your results and ambition are truly rewarded.
  • Comprehensive health, vision, and dental insurance with a minimum company contribution, 401(k) match to plan for your future, and flexible PTO and wellness days to support both your personal and professional well-being.
  • Career growth support, ongoing learning opportunities, 1:1 leadership coaching program, and structured mentorship opportunities.
  • Partnership with Talkspace for free mental health support.

Company info

  • Our values: Be a Leader, Get It Done, Be Inquisitive, and Have Humility, are more than words.
  • They're the foundation of every win and the reason our team stays and grows.
  • Recruitment Fraud Warning
  • Envision Horizons has recently been made aware of fraudulent recruiting activities involving individuals falsely claiming to represent our company.
  • Please note that we never ask candidates for personal financial information, money, or payments at any stage of the hiring process.
  • We also do not use Telegram or other informal messaging apps for interviews or official recruitment communication.
  • All legitimate communication from our recruitment team will come from an email address ending in @envisionhorizons.com http://envisionhorizons.com, and interviews are conducted only through our official channels, including email and Ashby, our recruitment platform.
  • If you are contacted by someone claiming to represent Envision Horizons and the communication seems suspicious, please do not share any personal information or send any money.
  • Instead, report the incident by emailing trust@envisionhorizons.com so appropriate action can be taken.
  • Your safety and trust are our priority.
  • Culture-Driven: Our values: Be a Leader, Get It Done, Be Inquisitive, and Have Humility, are more than words.
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