Zócalo Health
Community Health Worker/Promotor(a) de Salud
Richmond, California, United States · Full-time
No sponsorshipDetected 14 days ago
Outbound SalesLogisticsResearchMentoring
About the role
- These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don't speak their language, and depending on their youngest kids to help them navigate our complex healthcare system.
- You will work with an assigned panel of members dealing with unmet social needs and numerous health conditions.
- Your work enhances patient advocacy and satisfaction and reduces healthcare costs by preventing unnecessary hospital visits.
Responsibilities
- We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente.
- Our care model is designed to meet members wherever they are-whether in their homes, online or in their community.
- They build trust through shared cultural and linguistic backgrounds, improving patient engagement and access to care.
- Engage with a panel of assigned patients to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, and resource sharing.
- Collaborate with a multidisciplinary care team to contribute to care plans, triage requests, and solve complex patient needs.
- Document all patient and care team interactions across multiple systems and tools.
- We believe building trust and innovation are best achieved through diverse perspectives.
Requirements
- Ability to train others.
- Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
- You must be authorized to work in the United States.
- Language/Culture
- Fluency (verbal and written) in English and Spanish.
- Education
- High school diploma or GED (minimum).
- Licenses/Certifications (CA only)
- Must possess a Community Health Worker certification, which included field experience as a requirement for completion -OR-
- Demonstration of 2,000+ hours of CHW work (paid or volunteer) in the past three years and required to obtain a Community Health Worker certification within 18 months of hire date
- Experience
- 1-3 years healthcare experience or healthcare navigation within the community.
- 2 - 5 years of community work, advocacy, engagement, or organizing.
Nice to have
- Familiarity with Google workspace. (preferred)
- Past experience documenting in an EHR. (preferred)
- Training in motivational interviewing. (preferred)
- Well-known in and have strong ties to the local Latino community. (preferred)
- Knowledgeable of Latino customs and cultural norms (preferred)
Skills
- Complementary competencies and skills
- Comfortable working with multiple computer applications simultaneously and willingness to learn new technologies and frameworks.
Compensation
- $29.00 - $31.00 per hour
Benefits
- Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
- Comprehensive benefits (medical/dental/vision)
- Generous home office stipend
- Generous PTO policy including 6 paid holidays.
- To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system.
- Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Company info
- Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos.
- Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.
- Our mission is to improve the lives of our communities-communities that have dealt with generations of poor experiences.
- At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.
- We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room.
- We are committed to expanding our reach to serve more members and their communities.
- We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community.
- Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.
- Community Health Workers are integral to our mission of providing culturally aligned and accessible care to the Latino community.
- Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.
- Role Description
Equal opportunity
- At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare.
Visa & Work Authorization
- You must be authorized to work in the United States.
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This listing is sourced directly from Zócalo Health's careers page and normalized into a canonical job model.